Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 10

Problema download video 360 gopro max

[ New ]
Ciao a tutti,
Ormai da circa un mese l’app quick mi da un fastidioso problema.
Quando provo a scaricare video a 360 (della durata superiore a 8 minuti) girati con la mia gopro max, scarica solamente una piccola parte del filmato (vedi foto allegata, il filmato in questione ha una durata di 8,34 minuti ma ne scarica solamente 1,56 minuti).
Ho provato a disinstallare quick, ho resettato il mio iPhone XS ma non cambia nulla, mi da sempre questo problema.
Qualcuno sa come si può risolvere?
Grazie mille
AE7158EE-304C-424F-8869-E9AF5392D542.png
GoPro
Posts: 3,738

Re: Problema download video 360 gopro max

[ New ]
Hi @leefam1984,

Sorry about that, could you be more specific as of the steps you are doing?
Are you downloading the video directly from your GoPro MAX or from the GoPro Cloud.
If from the GoPro Cloud was your video uploaded from MAX to Cloud directly? (you plug your camera and media go up to the Cloud)
If you are downloading from Cloud, are you on WIFI - do you have a good and stable connection?
And also - do you confirm that you have enough space on your phone?

Do you confirm that you are on app version 10.3
Tourist
Posts: 10

Re: Problema download video 360 gopro max

[ New ]
Ciao @haindash collego la GoPro max al cavo di ricarica con la batteria inserita, parte in automatico il caricamento dei file dalla GoPro max al cloud. Quando scarico i filmati dal cloud all’applicazione quick, mi scarica solo una piccola parte.
La mia connessione wi-fi è molto buona. L’applicazione quick è aggiornata alla versione 10.3
Questo problema me lo da solamente con i filmati a 360 gradi, mentre quando scarico dal cloud i filmati girati con la gopro hero 7 black non si presenta il problema.
Tourist
Posts: 10

Re: Problema download video 360 gopro max

[ New ]
Sul mio iPhone ho più di 40gb liberi.
GoPro
Posts: 3,738

Re: Problema download video 360 gopro max

[ New ]
Hi,

Ok thank you, those informations are interesting.
When you says it's only an issue with 360 files, I think the issue is more: it's with LONG files/ chaptered files.
Because are you testing this with HERO7 very long files as well (like 8min+?)
I have reported a similar issue and the bug is still opened as the team is investigating.
I will add your information to the ongoing investigation.

Thank you
GoPro
Posts: 3,738

Re: Problema download video 360 gopro max

[ New ]
Hi again,

What is your phone and OS?

+ what happens if you choose: SAVE TO PHONE (choose: original quality) from the Cloud tab instead of Save to app.
Do you get all files or is it the same and you only get a small part.
That's important for me to know as I had this problem.
Tourist
Posts: 10

Re: Problema download video 360 gopro max

[ New ]
Ciao @haindash
Ho un iPhone XS con iOS 15.1
Anche se salvo sul telefono mi scarica una piccola parte del video.
Grazie per l’assistenza
Tourist
Posts: 10

Re: Problema download video 360 gopro max

[ New ]
Con i video superiori a 8 minuti della gopro hero 7, non mi da questo problema
GoPro
Posts: 3,738

Re: Problema download video 360 gopro max

[ New ]
Thank you for the information
Tourist
Posts: 10

Re: Problema download video 360 gopro max

[ New ]
Grazie a te per l’assistenza ☺️