11-05-2019 04:24 PM
Sorry to hear you're having issues. Try resetting the Wi-Fi and Bluetooth connections between your camera and the app, reset the Wi-Fi on your GoPro, then re-pair the two. Learn how to reset connections in our troubleshooting article - https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs