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Tourist
Posts: 3

Problema acquisto Apple store con app gopro quik

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Salve,
Ho acquistato l’app con abbonamento annuale a 9.99 euro, ma l’acquisto non viene riconosciuto dall’app, ho provato a disinstallare ripristinare l’acquisto, ma da sempre errore e non riesco ad utilizzare l’app.
Come posso fare?
GoPro
Posts: 28,851

Re: Problema acquisto Apple store con app gopro quik

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Hi @nellosor

 

We were able to pull up an active subscription using the email address on your Hub profile.

Make sure to sign in with the same email.

 

If it's still the same, please send us a screenshot of the error.

 

Thanks!

Ej

 

 

Tourist
Posts: 3

Re: Problema acquisto Apple store con app gopro quik

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I have the same problem, if I want purchase I can’t, if I want restore I can’t
9E848263-1066-4A03-BDC1-9CB87409091D.png
GoPro
Posts: 20,536

Re: Problema acquisto Apple store con app gopro quik

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Hello, @nellosor. If you have not done it yet and if presented the option to Restore Purchases, please proceed with it. After this, sign out of the app and sign back in. If this still does not help, try following the forgot password path. Let us know how it goes. Thanks!

Tourist
Posts: 3

Re: Problema acquisto Apple store con app gopro quik

[ New ]
I try restore purchase, but I have the same problem, error! it won't let me use the application
GoPro
Posts: 28,851

Re: Problema acquisto Apple store con app gopro quik

[ New ]

Hi @nellosor

 

We have sent a direct message.

 

Thanks!

Ej