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Tourist
Posts: 5
Accepted Solution

Problem with video footage stuttering

I am experiencing a problem with the Quik App and video footage. When making a montage, the video footage is stuttering and jumping. The raw footage is fine but is is somehoe being corrupted when made into Quik films. This is the first time I have experienced this problem and it happens regardless of the footage (either whole videos or cut segments)

 

Anyone have a solution for this or has experienced this problem?


Accepted Solutions
GoPro
Posts: 451

Re: Problem with video footage stuttering

@mervcharles

 

We are sorry if you are having issues with freezes / black screens / choppy frames.
Android devices with multiple, high-resolution videos cause a stutter in transitions. This is video decoding issue.

This issue will more likely affect low-end / mid devices. This is due to technical limitations of the device and its ability - or not - to decode videos at the same time.
For example this issue happens systematically on Samsung devices: a Samsung S7 will be able to decode 5 1080p videos at the same time but only 2 1520p videos at the same time.
Here some suggestions:
- You can try to avoid having 2 video clips next to each other (so putting a photo in between)
- You can try with lower resolution footage > 1080p / 720p and not 2.7K or 4K.

Devices that will work smoothly with Quik without this issues: Pixel, Huawei, One plus, Nexus 5x, Nexus 6p

We are currently investigating this issue for a solution/troubleshooting steps but don't have a fix yet, sorry.

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Problem with video footage stuttering

Hi @mervcharles,

 

Is the App up to date? How much storage do you have available? What type of content are you working with?

 

If you export the edit is the final product still skipping?

 

Best,

Ryan

Tourist
Posts: 5

Re: Problem with video footage stuttering

Hi there,

 

Thanks for the reply.

 

The app is all up to date and ive got a 64 gb SD card. I'm worjking with normal video footage, shot in 2.7 k res. The skipping only takes place once ive exported the footage.

 

I checked the forum though and it looks like this problem is being covered in another thread. Seems like it is a standard problem with high res footage and there is a work-around though no full resolution

GoPro
Posts: 3,924

Re: Problem with video footage stuttering

Hi @mervcharles,

 

Thanks for the reply. I will forward this along! I would try in the meantime with 1080 footage. 

 

Best,

Ryan

GoPro
Posts: 451

Re: Problem with video footage stuttering

@mervcharles

 

We are sorry if you are having issues with freezes / black screens / choppy frames.
Android devices with multiple, high-resolution videos cause a stutter in transitions. This is video decoding issue.

This issue will more likely affect low-end / mid devices. This is due to technical limitations of the device and its ability - or not - to decode videos at the same time.
For example this issue happens systematically on Samsung devices: a Samsung S7 will be able to decode 5 1080p videos at the same time but only 2 1520p videos at the same time.
Here some suggestions:
- You can try to avoid having 2 video clips next to each other (so putting a photo in between)
- You can try with lower resolution footage > 1080p / 720p and not 2.7K or 4K.

Devices that will work smoothly with Quik without this issues: Pixel, Huawei, One plus, Nexus 5x, Nexus 6p

We are currently investigating this issue for a solution/troubleshooting steps but don't have a fix yet, sorry.

Tourist
Posts: 3

Re: Problem with video footage stuttering

Hi, any progess regarding the Samsung issue? I have a Samsung tablet A 2016, a Samsung S3 tablet, a galaxy S6 smartphone ... So I'm not really happy with situation. 

 

Do you have any idea, with which video footage can I work on the S3 tablet?

 

Kind regards

Dominik 

GoPro
Posts: 451

Re: Problem with video footage stuttering

@gopronick77

Hi, 

I wish I could say yes but it's not the case.

There are issues on Samsung devices with multiple high resolution videos that causes stutter in transitions, it's a hardware/software video decoding thing and we're looking at solutions but not easy. No fix for now.

Sorry :(

Sightseer
Posts: 1

Re: Problem with video footage stuttering

Même problème pour moi avec un Samsung j5.
En 1080 30i/s. Plusieurs essai; ca ne saute pas si j'arrive à faire la coupe manuellement .🤔