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Tourist
Posts: 1
Accepted Solution

Problem with the features of GOPRO

Every action I want to do in QUIK I have to enter my account every time, after I enter it shows me the initial screen .... Because of this you can not use this software and it sucks I expected GOPRO for more

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Accepted Solutions
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GoPro
Posts: 18,911

Re: Problem with the features of GOPRO

Hi @yamt

 

What OS version do you have? If you keep on getting the login screen, kindly try these steps:

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 18,911

Re: Problem with the features of GOPRO

Hi @yamt

 

What OS version do you have? If you keep on getting the login screen, kindly try these steps:

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!

Ej