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Reply
GoPro
Posts: 1,870

Re: Problem with select music from Quik for mobile music library. (error happened during download)

@keidot, thanks for the details. I'll post back as soon as I have further information. Your time and patience are very much appreciated.

Sightseer
Posts: 1

Re: Problem with select music from Quik for mobile music library. (error happened during download)

I too am having these exact issues with my phone. Girlfriend has iPhone X and it's fine. I have a Google Pixel 3 XL. I haven't tried the troubleshooting steps yet though.
Tourist
Posts: 1

Re: Problem with select music from Quik for mobile music library. (error happened during download)

I too am having the same problem. Clearly this is not a one off. I’ve tried installing Quik on other devices but experience the same issues ???
GoPro
Posts: 7,104

Re: Problem with select music from Quik for mobile music library. (error happened during download)

Hello @rockygorge36472 and @stevef76167. Are you having issues with the same music mentioned in @keidot 's post above? Are you also logged in to your GoPro Plus accounts? How did it go after trying out the recommended troubleshooting steps? We hope to hear back from you. Thanks!

 

 

Tourist
Posts: 2

Re: Problem with select music from Quik for mobile music library. (error happened during download)

I'm also having the same issue. I noticed there was a thread in September with the same issue

 

"Not possible to select music from Quik for mobile music library. (error happened during download)"

 

And it sounded like someone from gopro identifies the issue was on their side with their servers and resolved the issue. 

 

I've tried reinstalling and both iphone and samsung note 8. No success. . .

Tourist
Posts: 2

Re: Problem with select music from Quik for mobile music library. (error happened during download)

Same.

 

I've tried reinstall Quik, im not logged in. Other then the music that plays automatically when you choosen your clips, no music plays.

 

Im on android.

 

GoPro
Posts: 1,870

Re: Problem with select music from Quik for mobile music library. (error happened during download)

Hi Everyone,

A new version of Quik for Mobile (Android) has been recently released. Please install the latest version of Quik App (or update to it). After updating, clear cache on the app (phone) settings (just clear cache and not clear data) & restart your phone.

Let us know how it works for you.

Kind Regards,
Ann

Tourist
Posts: 2

Re: Problem with select music from Quik for mobile music library. (error happened during download)

Still not working. . .

 

  • Uninstalled app
  • Installed "new" app from play store
  • Cleared cache
  • Restarted phone
  • Opened Quik > Create new video > Chose some random test clips > Check mark
  • Opened music library
    • All but a few songs that always worked have no icon
    • When pushing them it just continues to try to load forever
    • When pushing check to accept an error message appears: "Error. An error happened during download. Try again later."
    •  Screenshot_20190714-205213_Quik[1].jpg
    • Checking "Offline Music Library" does nothing