3 weeks ago
Habe heute die neue GoPro Max erhalten. Habe auch 360° Videos aufgenommen. Diese kann ich auch auf dem Rechner anschauen.
Leider nicht auf dem iPhone. Ton ist da.....
Was könnte da das Problem sein.
Vielleicht kann mir da jemand helfen.
3 weeks ago - last edited 3 weeks ago
@steffens81, what's the iPhone model used and the iOS version installed? For further reference, see 360 Media Support in the GoPro App. Have the latest version of the GoPro App installed on your phone as well.
Additionally, make sure to have the latest firmware installed on your MAX camera. See MAX - Software Update Instructions.
3 weeks ago
@steffens81 that trick shared by @aenriquez is definitely worth checking as this has solved the issue for other users who had similar problems.
Let us know how it goes.
Also know that an update is about to come soon - if you're interested in having it before it's live do let me know I can get you a beta version of 6.13.
2 weeks ago
6.13 will be live soon - however if this update doesn't help, I'm afraid the best we got is the other tip that we shared with you which another user with the exact same problems has found some time back.