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Sightseer
Posts: 1
Accepted Solution

Problem app iphone x

for 7 mb minutes video makes it 10 to 20 minutes to download it and a few times when I download many together block. please go somewhere up date in the gopro session 4 then block all the time , i have firmware v02.00

Accepted Solutions
GoPro
Posts: 8,456

Re: Problem app iphone x

Hi @andonis

 

There are several factors that may affect the transfer rate of a file (ex. mobile device and resolution to mention some). For reference, please see the link below:

https://gopro.com/help/articles/Question_Answer/Supported-Resolutions-for-Copy-and-Share-in-the-GoPr...

 

In addition to this, please ensure that the GoPro App is up to date.

 

Should you need further assistance, please get back to us via https://gopro.com/help/ContactUs

 

Thanks,

EJ

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All Replies
GoPro
Posts: 8,456

Re: Problem app iphone x

Hi @andonis

 

There are several factors that may affect the transfer rate of a file (ex. mobile device and resolution to mention some). For reference, please see the link below:

https://gopro.com/help/articles/Question_Answer/Supported-Resolutions-for-Copy-and-Share-in-the-GoPr...

 

In addition to this, please ensure that the GoPro App is up to date.

 

Should you need further assistance, please get back to us via https://gopro.com/help/ContactUs

 

Thanks,

EJ