- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-18-2020 10:59 AM
Problem after problem with GoPro 7 software
[ New ]Seeing how generally unhelpful the GoPro OS is when trying to do anything from a mobile device and the gopro "support" page is full of "gopro update failed" posts... I'm really wondering if GoPros are worth the huge price tag.
Having a good camera is one thing but if the software cannot perform a simple operation such as a firmware update over a network then it's really a waste of money (phones, mobile apps, even TVs do this all the time). Sure I can move the footage to my PC but then there's no GoPro branded Studio like there used to be so what's the benefit of buying the hardware? Just get a Sony, Garmin, Olympus, TomTom... and save some money.
Persistent, repetitive failures include:
- Attemping to connect (it never connects) despite saying that it's already connected
- If I hit Cancel it might miraculously connect
- Cannot view media on the phone (it's "connected")
- Update failed
- "We had trouble connecting with your GoPro." (it's connected, i'm trying to View Media)
- "get help from support" redirects to the support hub.... a graveyard of depressing posts about how GoPros fail at such simple tasks.
- You must restart your device... (where's the restart button? do i just turn it off and back on? there's a reset button, let's click that... oh s#!t)
Gotta say, I'm definitely not "Stoked" with this experience.
Phone: Google Pixel 3 XL
GoPro 7 - update failed
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-19-2020 04:03 AM
Re: Problem after problem with GoPro 7 software
[ New ]Hi,
Sorry about that.
For the camera update, you could follow the steps here and update manually.
For connection issues, it’s best to reset everything because it could be a problem with the phone itself, the app, or the camera.
1/ the phone:
- Restart the phone
- After phone is back on turn off/on wifi and bluetooth
- Remove any GoPro connection from the wifi settings menu
- Remove/unpair any GoPro connection from the bluetooth menu
2/ the app:
- Delete the camera from the camera chooser inside the app (long press on camera image)
- Clear cache from the app: go to settings - apps - GoPro - clear cache
- Kill the app and relaunch
3/ the camera:
- Turn wifi off and on
- Turn camera off and on
Now for pairing the camera to the app:
- Put camera in pairing mode, turn wifi connection on or wireless connections on
- Open app and tap the camera icon
- At this point the app will try to connect over bluetooth and take you through the pairing process, follow all the instructions on screen in app
- Some phones and some regions require that the camera be in a 2.4GHz wifi band so you may want to check that as well. This has to be changed on the camera > Preferences / Connections / Bandwidth
- Once you are paired just make sure for future reconnections that the wifi is on in the camera and you’ll be all set
Hope it helps a bit...
All Replies
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-19-2020 04:03 AM
Re: Problem after problem with GoPro 7 software
[ New ]Hi,
Sorry about that.
For the camera update, you could follow the steps here and update manually.
For connection issues, it’s best to reset everything because it could be a problem with the phone itself, the app, or the camera.
1/ the phone:
- Restart the phone
- After phone is back on turn off/on wifi and bluetooth
- Remove any GoPro connection from the wifi settings menu
- Remove/unpair any GoPro connection from the bluetooth menu
2/ the app:
- Delete the camera from the camera chooser inside the app (long press on camera image)
- Clear cache from the app: go to settings - apps - GoPro - clear cache
- Kill the app and relaunch
3/ the camera:
- Turn wifi off and on
- Turn camera off and on
Now for pairing the camera to the app:
- Put camera in pairing mode, turn wifi connection on or wireless connections on
- Open app and tap the camera icon
- At this point the app will try to connect over bluetooth and take you through the pairing process, follow all the instructions on screen in app
- Some phones and some regions require that the camera be in a 2.4GHz wifi band so you may want to check that as well. This has to be changed on the camera > Preferences / Connections / Bandwidth
- Once you are paired just make sure for future reconnections that the wifi is on in the camera and you’ll be all set
Hope it helps a bit...