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Reply
Tourist
Posts: 5
Accepted Solution

Preview not supported with mi8 (Android) phone by xiaomi

It would appear I have the same problem Huawei users had a few years past with the preview being a blank screen (aside from an option to "set up live" which doesn't respond when I tap it). Downloading files hasn't been a problem however.

It would be a great help if any updates can resolve this issue. (And yes, I have disconnected and reconnected the wifi multiple times with a mi 8 and...mi 6? [My previous phone]).

Much thanks in advance and apologies for any extra work that I may have to burden whomever this may concern with.

Accepted Solutions
Tourist
Posts: 5

Re: Preview not supported with mi8 (Android) phone by xiaomi

The new update seemed to have addressed this problem and is working fine. Thanks for all your help guys. Keep up the good work.

View solution in original post


All Replies
GoPro
Posts: 3,863

Re: Preview not supported with mi8 (Android) phone by xiaomi

 

Hi @sunnycliff85777

 

I just want to ask if you have another device such as iPhone, iPad or other android device aside from those phones. 

We'll check if it's the camera or a Mobile Phone Compatibility.

 

If it's working on other device please let us know what Device is that and provide the device that is not working and the Android Version of it. 

 

 

Thanks,

-jay 

Tourist
Posts: 5

Re: Preview not supported with mi8 (Android) phone by xiaomi

It is working perfectly on my friends iPhone 8 plus. As soon as it connects, the preview appears on his phone.
GoPro
Posts: 8,158

Re: Preview not supported with mi8 (Android) phone by xiaomi

Good to know that the camera works with the iPhone8. There may be compatibility issues with the Xiaomi phone, particularly considering the OS the phone is running on, and the particular settings in it. Is your phone already updated to the latest OS? See if doing it will help. Let us know how it works out.  Thanks!

Tourist
Posts: 5

Re: Preview not supported with mi8 (Android) phone by xiaomi

Thanks again for the quick replies. My phone is currently updated to the latest version but still no preview or cellphone remote control unfortunately.

Android ver.

8.1.0
OPM1.171019.026

MIUI ver.

MIUI Global 10.0 |
Stable
10.0.3.0 (OEAMIFH)

Erm...Hope that helps? Again, thanks for your time and efforts.
Highlighted
GoPro
Posts: 8,158

Re: Preview not supported with mi8 (Android) phone by xiaomi

Thank you for the prompt response, @sunnycliff85777. We will check with the team if there is any issue particular to Xiaomi or if there are other reported occurrences so we can help with the next steps. We will keep you posted. Best regards!

Tourist
Posts: 5

Re: Preview not supported with mi8 (Android) phone by xiaomi

That would be greatly appreciated, thank you guys for all the responses so far. I hope all goes well, and we'll be waiting for any updates.
Tourist
Posts: 5

Re: Preview not supported with mi8 (Android) phone by xiaomi

The new update seemed to have addressed this problem and is working fine. Thanks for all your help guys. Keep up the good work.