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Reply
Tourist
Posts: 4

Porque o v�deo trava no quik no Samsung Galaxy A6 ?

 
GoPro
Posts: 7,104

Re: Porque o v�deo trava no quik no Samsung Galaxy A6 ?

Hello @toniv32280. When does the crash happen? Is it when opening the application? Which version of Quik for mobile are you using? There are troubleshooting steps here that will help clear out the issue. Let us know how it works out.  Thanks!

Tourist
Posts: 4

Re: Porque o v�deo trava no quik no Samsung Galaxy A6 ?

O video já trava quando é visualisado no quik antes de fazer a gravação do projecto. Já tentei com videos da gopro e com videos do telemóvel, mas acontece sempre a mesma coisa. Já tentei em mais 2 modelos de telemóvel samsung (J7 e J5) e acontece a mesma coisa :-( Podem ajudar?

Tourist
Posts: 4

Re: Porque o v�deo trava no quik no Samsung Galaxy A6 ?

Versão do Quik : 5.0.5.4019
GoPro
Posts: 380

Re: Porque o v�deo trava no quik no Samsung Galaxy A6 ?

I'm sorry about that. Issues with Samsung devices are not new, it's been the case for a while now and there are several posts on the forum about this.
Your device may simply not be powerful enough to handle Quik :( Sorry about that.
Tourist
Posts: 4

Re: Porque o v�deo trava no quik no Samsung Galaxy A6 ?

O problema deve ser entre as configurações do programa Quik e a marca Samsung e não da potência/qualidade do modelo, já que testei em alguns modelos da samsung e nenhum funcionou e testei num Huawei de gama até inferior e funcionou. Pena não conseguirem resolver essa incompatibilidade com a Samsung.
GoPro
Posts: 380

Re: Porque o v�deo trava no quik no Samsung Galaxy A6 ?

Yes @toniv32280  this is the case.

There are issues on Samsung devices with multiple high resolution videos that causes stutter in transitions, it's a hardware/software video decoding thing and we're looking at solutions but not easy.

Samsung/Galaxy and Quik don't work well together. Reason is simple: Samsung puts a limit on the number of video decoder available and there's not enough to decode simultaneously several videos (which is needed for transitions between videos) the higher the resolution of the video, the more decoders are needed.
Because of this lack of available decoders you'll get those stuttering effects during transitions.
Best course of action is to use lower resolution videos - 1080p or 720p but not above.

I'm sorry I wish I could have something else but I don't, currently we don't have a solution for this problem.