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Sightseer
Posts: 1

Please help! Nothing is saving to the cloud

[ New ]
I been trying to find a solution for a while for this and can’t seem to find a solution nothing works. My mobile update is on so it should auto upload it never has. I’m at 50gb on my phone on videos. I need this on my cloud assap!
GoPro
Posts: 10,875

Re: Please help! Nothing is saving to the cloud

[ New ]

Hello @alf8a. Just check, have you already downloaded the media files from the GoPro camera to the GoPro App?

 

Though the process should automatically start when your phone is within Wi-Fi range, try the following accordingly to force restart the upload process: 

  1. Make sure that you're connected to the Wi-Fi network. 
  2. Disable Mobile Upload and Celular Upload (if enabled) in the app. Settings > Account > GoPro Plus > Mobile Upload 
  3. Completely force close out of the app (from the Home screen, swipe up on the app's preview to close the app). 
  4. Re-open the GoPro App. 
  5. Enable Mobile Upload. 

 

The items in the App tab will start to queue up for cloud upload. Successful uploads will display a checkmark. If an item fails to upload, it will be marked with an error icon, and it’ll try the upload again when your device is in range. 

 

Let us know how it goes.