10-22-2020 06:31 AM
Please help! Nothing is saving to the cloud[ New ]
10-23-2020 02:20 PM
Re: Please help! Nothing is saving to the cloud[ New ]
Hello @alf8a. Just check, have you already downloaded the media files from the GoPro camera to the GoPro App?
Though the process should automatically start when your phone is within Wi-Fi range, try the following accordingly to force restart the upload process:
- Make sure that you're connected to the Wi-Fi network.
- Disable Mobile Upload and Celular Upload (if enabled) in the app. Settings > Account > GoPro Plus > Mobile Upload
- Completely force close out of the app (from the Home screen, swipe up on the app's preview to close the app).
- Re-open the GoPro App.
- Enable Mobile Upload.
The items in the App tab will start to queue up for cloud upload. Successful uploads will display a checkmark. If an item fails to upload, it will be marked with an error icon, and it’ll try the upload again when your device is in range.
Let us know how it goes.