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GoPro
Posts: 19,611

Re: Please add "Storage Selection" on Android

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Hello @lilraccoon. We have already brought this feedback to the Dev team. No new information at this time. We will keep you posted. 

Sightseer
Posts: 1

Re: Please add "Storage Selection" on Android

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I think I found a workaround if you hav GoPro Plus and WiFi

Upload the footage straight from your GoPro to the cloud. Then access your media using Chrome and forcing desktop site. From there you can download the video to your SD card as long as that's your default storage option in the Chrome Settings
Tourist
Posts: 13

Re: Please add "Storage Selection" on Android

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Thanks, I shouldn't have to buy Pro just to download footage to my phone and have the ability to pick which storage it goes to. MANY apps do this.

Sightseer
Posts: 1

Re: Please add "Storage Selection" on Android

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DJI has it, FilmicPro has it, the native camera apps have it, GoPro does not.

 

This is their way of monetizing the app.

Tourist
Posts: 13

Re: Please add "Storage Selection" on Android

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@slavanaway wrote:

DJI has it, FilmicPro has it, the native camera apps have it, GoPro does not.

 

This is their way of monetizing the app.


#notfixed

THAT IS 1000% UNACCEPTABLE. THIS IS THE SUPPORT SOFTWARE FOR A PIECE OF HARDWARE. YOU CAN'T CHARGE TO JUST... SAVE... FILES.


How about GoPro gives me my money back for my device then?

Tourist
Posts: 3

Re: Please add "Storage Selection" on Android

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I'm amazed that this isn't a default option =/

 

Same problem here, using GoPro app 5.2.2

 

My internal memory is completely full, and my SD card completely empty! This makes no sense

Tourist
Posts: 3

Re: Please add "Storage Selection" on Android

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@robnfl2000 wrote:

@grandridge40764 wrote:
I have an Android (Samsung Galaxy S9)
Here's what I found to resolve this as desired!
Open Settings
Then (you need to click 7 times on) About Phone
That enables Developer Mode
Open Developer Mode, scroll down to the end.
Click on Force allow apps on external.
See that it is enabled with the slide to the right side!
This allowed me to do the following.
Open Settings> Apps Click on GoPro.
Click Storage, click Change, NOW it presents the option to make the storage location the SD card, which means moving the App and files to the SD!
REALLY WORKED FINE FOR ME, SO PLEASE TRY IT!
John

Voila! Yup, this worked perfectly, thanks John.




 

This workaround really works! Thanks!

Tourist
Posts: 13

Re: Please add "Storage Selection" on Android

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That fix absolutely does NOT WORK for devices that only use vfat storage.

https://m.imgur.com/IRb5dsi?r
https://i.imgur.com/6VFxaRF.jpg
Tourist
Posts: 13

Re: Please add "Storage Selection" on Android

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@delestro wrote:

@robnfl2000 wrote:

@grandridge40764 wrote:
I have an Android (Samsung Galaxy S9)
Here's what I found to resolve this as desired!
Open Settings
Then (you need to click 7 times on) About Phone
That enables Developer Mode
Open Developer Mode, scroll down to the end.
Click on Force allow apps on external.
See that it is enabled with the slide to the right side!
This allowed me to do the following.
Open Settings> Apps Click on GoPro.
Click Storage, click Change, NOW it presents the option to make the storage location the SD card, which means moving the App and files to the SD!
REALLY WORKED FINE FOR ME, SO PLEASE TRY IT!
John

Voila! Yup, this worked perfectly, thanks John.




 

This workaround really works! Thanks!


 
 
That fix absolutely does NOT WORK for devices that only use vfat storage.

 
https://i.imgur.com/6VFxaRF.jpg
GoPro
Posts: 14,088

Re: Please add "Storage Selection" on Android

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@lilraccoon, this information has already been shared to the team and we currently do not have any further update.

While GoPro will be installed and will save the contents to the mobile device's internal storage by default, as a workaround, GoPro media files that were downloaded using the GoPro App can be moved out of the internal storage to an SD card on your Android mobile device. You can find more information about this process in this article for your reference.

 

Your time and patience are very much appreciated.

 

Kind Regards,

 

Ann

Tourist
Posts: 13

Re: Please add "Storage Selection" on Android

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@aenriquez wrote:

@lilraccoon, this information has already been shared to the team and we currently do not have any further update.

While GoPro will be installed and will save the contents to the mobile device's internal storage by default, as a workaround, GoPro media files that were downloaded using the GoPro App can be moved out of the internal storage to an SD card on your Android mobile device. You can find more information about this process in this article for your reference.

 

Your time and patience are very much appreciated.

 

Kind Regards,

 

Ann


Hi Ann,

 

Thanks for the kind reply but it does not help me at all. Storing even one 4GB file let alone many is not feasible on my internal storage. So downloading using the GoPro app to my internal storage first and moving to external is not a viable workaround.

Also, "devs already know," does not help me and hasn't for at least a year or more. So I'll keep on pestering you until someone does something to fix the situation.

 

Thanks!

Tourist
Posts: 7

Re: Please add "Storage Selection" on Android

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For those who think the solution by changing your settings works... did you try syncing new footage from the GoPro? I found even after Android moves the App onto SD and all settings point to SD (giving you the false illusion it has worked), newly synced footage continues to be saved to Internal Storage. It's a bug.

Tourist
Posts: 7

Re: Please add "Storage Selection" on Android

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@aenriquez, seconding what@lilraccoon said, that's far from an acceptable workaround. The space would need to be available in the first instance and that's exactly the issue. Files can't be synced at all rendering the apps virtually useless. 4K files are enormous and phones have very limited internal storage. It's a deal breaker for the app & this needs to be made a priority for the dev team rather then sitting in a feature request queue for another 12 months. This is a bug, not a feature.

Tourist
Posts: 3

Re: Please add "Storage Selection" on Android

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I just noticed that the workaround, in fact, doesn't work.

 

The GoPro app can be transferred to the SD, but then it fails to import new footage. The Quick app also doesn't work, as it can perform the video editing on the SD card, but fails to export the final render.

 

So now my idea is to use this "android developer trick" to move my other apps to the SD card, leaving space on the internal storage for the GoPro app. Quite annoying, as I don't see what is the technical issue with this, it really seems that the app is hardwired to block the use of external storage.

 

 

Tourist
Posts: 2

Re: Please add "Storage Selection" on Android

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The problem IS and WILL ALWAYS BE to have the option to SAVE THE APP AND THE STORAGE OPTIONS TO SD CARD! Good software writes that in.
Sightseer
Posts: 1

Re: Please add "Storage Selection" on Android

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i just domne a sjohn suggested butbi also went into the quik app nobodys mentioned that and chaNGED THATS TO SD HOPEFULLY THAT WILL WORK

 

Sightseer
Posts: 1

Re: Please add "Storage Selection" on Android

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Seriously GoPro, stopping users from saving to their SD card seems like a commercial decision to push people towards your Plus service without thinking of the concequences.. e.g. not enough space on our internal storage to copy footage across!! Embarrasing really considering users have already forked out on your hardware!

Sightseer
Posts: 1

Re: Please add "Storage Selection" on Android

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I have smartphone with no more memory and SD card 32gb empty and impossible copy video on gopro on my phone... Please correct saving directly in gallery SD card ...go pro it is unusable after the last upgrade and the thing is disconcerting..please upgrade the app with storage selection!

Sightseer
Posts: 1

Re: Please add "Storage Selection" on Android

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Yep same problem, the solution they listed isn't an option on my Samsung Galaxy S8 Active. I have to manually move each file. Sucks please update the app
Tourist
Posts: 2

Re: Please add "Storage Selection" on Android

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Very annoing problem. You made us use the internal storage by force. Complitly unaccaptable!!!

Tourist
Posts: 5

Re: Please add "Storage Selection" on Android

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I am new to this gopro thing, but I have to say that I am realy disapointedwith this GoPro approch. 

It is unacceptable for their app not to use the external storage. Other apps are using it. For sure they can if they want.

Tourist
Posts: 2

Re: Please add "Storage Selection" on Android

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Another new GoPro user here. loads os space on my SD card, internal memory full.
feels like a push to GoPro's paid storage option.

 

I'll just stop using the app anduse the desktop (an look for a camera that does let me use my phone for transfer).

GoPro
Posts: 27,018

Re: Please add "Storage Selection" on Android

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Hello @andyaspellclark

 

You have the option to save the media to your device(SD card folder) once the media have been imported to the app.

Check out this page for more info How to View, Copy, and Delete Media Using the GoPro App

 

Thanks!
Ej

Tourist
Posts: 13

Re: Please add "Storage Selection" on Android

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EJ you aren't listening or reading. That does NOT help!

Need app storage to be on SD.
Tourist
Posts: 2

Re: Please add "Storage Selection" on Android

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The GoPro app has stopped working as it cannot download any more videos from the camera as my phone internal storage has run out. My SD Card has lots of space left, but the GoPro app wont use it, so the GoPro App is fundamentally broken.

 

The link you shaereddoes not help.

Tourist
Posts: 5

Re: Please add "Storage Selection" on Android

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I do believe that you are taking us as stupids...
Otherwise I do not understand your incapacity to make a proper and useful app.
That guy told you that we need to be able to select SD card as storage location!
Not to move them!!!!🤦🏻‍♂️
GoPro
Posts: 27,018

Re: Please add "Storage Selection" on Android

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Thank you all for the feedback.

This has already been raised to the team.

Please continue checking our website for updates.

Software Update Release Information

 

Regards,

Ej

Sightseer
Posts: 3

Re: Please add "Storage Selection" on Android

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The GoPro app doesn't allow me to save to SD card so I can't copy anything from the camera to my phone as its full, I shouldn't have to clear space off the phone when I have 50+GB free on the SD card.  If I was using my work iPhone the SD card wouldn't even be an option!! How is this OK? This is a fundamental flaw in the app that makes it unusable.

GoPro
Posts: 14,088

Re: Please add "Storage Selection" on Android

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@nimblesurf1583, this information has already been shared to the team in charge, and we currently do not have any new information available. We appreciate the insight as it can help us build a better experience with our products and applications.

Tourist
Posts: 13

Re: Please add "Storage Selection" on Android

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@aenriquez yes but when, though?

It has been *literally* years at this point.

You're not going to make us shut up about this.

This is a simple change.

Make it or fess up as to your motivation why not fix it.
Sightseer
Posts: 1

Re: Please add "Storage Selection" on Android

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It's not that they don't give a f***, it's that they a f*** about you. They sell cloud storage space. They intentionally make it as difficult as possible so we're required to give them more money if we want things to run smoothly.
Tourist
Posts: 5

Re: Please add "Storage Selection" on Android

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would like to use the GoPro App - but without the Transfer to a SD Card instead of the nearly full internal memory it's not possible. Any idea if there is an update for this feature coming soon?

Tourist
Posts: 5

Re: Please add "Storage Selection" on Android

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Never!
As they do not care.
They know about this issue for years, but simply, they ignore us.
Highlighted
Tourist
Posts: 2

Re: Please add "Storage Selection" on Android

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So, if I'm remote, like alot of people, the cloud function won't work if you can't get wifi or have cell service. An alternative would be just to get a watertight Pelican case (Pelican 0915 SD Memory Card Case) for your SD Cards and Batteries (Waterproof Case Pelican 1040 Micro Case) and wait until you get to your laptop. Both can be bought from Amazon.

Tourist
Posts: 5

Re: Please add "Storage Selection" on Android

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@stephmir
You did not get it.
We want our photos and movies on our phones!!!
To do whatever we want with them from our phones!
We want to be able to chose where to keep our stuff!
And personally I want to throw my laptop away course it is taking space