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Sightseer
Posts: 1
Accepted Solution

Playback on App

I have a Hero 4 Black and an iPhone Xs Max and I cant playback on the GoPro App any resolution higher than 1080p30fps. Example: I can record at 1080p and 120fps and it wont playback on the app. (In the computer when I instert the SD everything its fine with the video)

 

What can I do? Is it because its an old camera? 


Accepted Solutions
GoPro
Posts: 7,573

Re: Playback on App

Hello mauricioz4320 . What do you get on the app instead of the play back? Is the playback done prior to importing the video to your iPhone? See if the playback works after downloading the videos to your device. There are also resolutions that are not supported y GoPro App depending on the mobile device used. There is more information on this article https://gopro.com/help/articles/question_answer/Supported-Resolutions-for-Copy-and-Share-in-the-GoPr...

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All Replies
GoPro
Posts: 7,573

Re: Playback on App

Hello mauricioz4320 . What do you get on the app instead of the play back? Is the playback done prior to importing the video to your iPhone? See if the playback works after downloading the videos to your device. There are also resolutions that are not supported y GoPro App depending on the mobile device used. There is more information on this article https://gopro.com/help/articles/question_answer/Supported-Resolutions-for-Copy-and-Share-in-the-GoPr...