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Hiker
Posts: 11

Pixelated View in Capture App

Hero 5 Black. Android Capture App view is pixelated and unusable on Samsung galaxy Tab and Samsung Note 3 Phone.

 

I've tried the procedure listed here with no success.

https://community.gopro.com/t5/GoPro-Apps-for-Mobile/GoPro-app-is-showing-pixelated-preview/m-p/1739

 

Help please.

GoPro Community Manager
Posts: 5,853

Re: Pixelated View in Capture App

@greendive63238 - The preview you see when you stream to your phone can be a lower quality than what you would see on the camera itself. This is due to a number of possible factors, including the bandwidth to the connection between the camera and the phone, and the speed of the phone's processor.

 

The full quality videos and images will be on the SD card, which you can see on the camera itself and on your computer when you import the content.

 

Thanks,

Jeff

Hiker
Posts: 11

Re: Pixelated View in Capture App

Should it look like this Jeff???

 

I think not.

 

 

 

20170222_164813.jpg
GoPro Community Manager
Posts: 5,853

Re: Pixelated View in Capture App

@greendive63238 - Can you give us a little info on the device you're using? Specifically, which iPad (?) are you using, which iOS version, and what version of the Capture app are you running?

 

Thanks,
Jeff

Hiker
Posts: 11

Re: Pixelated View in Capture App

Capture 3.2.1 (3686)

Devices are Samsung Galaxy Tablet, and Galaxy Note 3 phone. Android version 4.2.2
Hiker
Posts: 11

Re: Pixelated View in Capture App

I've had no recent response to my issue.  

 

It appears I am experiencing the same problem as this user in this thread.

https://community.gopro.com/t5/GoPro-Apps-for-Mobile/GoPro-App-pixelated-preview-after-latest-update...

 

A replacement camera solved their problem.

 

As previously mentioned, I have also attempted following the instructions found here to no avail.

https://community.gopro.com/t5/GoPro-Apps-for-Mobile/GoPro-app-is-showing-pixelated-preview/m-p/1739

 

What assistance can GoPro offer me please.

 

Thanks

 

Simon

 

 

GoPro Community Manager
Posts: 5,853

Re: Pixelated View in Capture App

@greendive63238 - I'd recommend contacting our Support team directly at https://gopro.com/help/PKBContactus so we can look into what's happening with you.

Highlighted
Hiker
Posts: 11

Re: Pixelated View in Capture App

Already done thanks Jeff. They identified that my Android version isn't supported, only 4.4 onwards. I hadn't noticed this. The question now is, could I be bothered to manually update my Android because No official Over-The-Air upgrades have been issued for the Galaxy Note 3.