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Tourist
Posts: 2

Pixel 3 Android app

Hi all.
Planning on buying a new GP7.
Just reading the reviews on the Playstore and sounds like the phone and camera don't connect well.
Am I going to have problems or does it link up nicely? Does the app not work properly with Android?
I still have time to switch to an IPhone as phone is brand new and I still have a week to change phones if I like.
Thank you for your input.
GoPro
Posts: 3,505

Re: Pixel 3 Android app

[ Edited ]

Hi @revyriders,

 

Normally new mobile phones that meets the app requirements don't have an issue connecting the camera to the phone. 

 

 

Regards,

-jay 

 

Sightseer
Posts: 1

Re: Pixel 3 Android app

I have a Pixel 3 and Hero 7 Black. I am not able to retrieve content from the Hero 7 to the app even when I disconnect the phone from my home access point (wifi settings - forget the SSID). Pretty frustrating. I also was not able to update the camera firmware via the phone app. Had to download and install Quik for desktop to do that via USB cable. Unfortunately, Quick for desktop crashes every time I try to use it to create a "Quik" video edit. Uninstalled that POS after updating the camera firmware.

 

All in all pretty glitchy software behind the Hero 7!

GoPro
Posts: 6,774

Re: Pixel 3 Android app

Sorry to hear about the trouble, @bdealva. If you have already updated to the latest version of the GoPro App (version 5.2.1 for Android, version 5.2.2 for iOS) , the media from the camera is stored within the app and not readily accessible on your phone's local gallery. You will need to import the media from the app to phone for you to be able to retrieve them. There are instructions here  on how to do it. Let us know how it goes. Thanks!