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Sightseer
Posts: 1

Pictures and videos not loading once clicked to edit in app

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Hi,

All my videos and media have downloaded into my app and I can see them all, but when I click on a video or picture the screen is just black and it wont load so I cant edit in the app.

Does anyone know how to fix this issue without wiping my data off? I'm travelling at the moment so i cant connect to a PC

Thanks,
Emma
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GoPro
Posts: 26,108

Re: Pictures and videos not loading once clicked to edit in app

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Hi @nimblewate7255

 

What phone are you using?

What is the version of the GoPro app installed on your phone?

 

Thanks!

Ej