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Reply
Hiker
Posts: 28
Accepted Solution

Picture taken from video to cloud

I got the chance to use my gopro 7 hero the other day for nearly three hours.  I learned a lot.  When I returned home I connected the gopro to my phone and uploaded everything to the cloud.  I had recorded some butterflies and was able to get very close to them.  I decided to take a clip and turn it into a photo for posting.  Here is the question, does this picture that I 'clipped' from the video get uploaded to the cloud with everything else or no?  If not, is there a way to get it there?

 

Thank you,

 

Joseph


Accepted Solutions
Hiker
Posts: 28

Re: Picture taken from video to cloud

Thank you so much! Ignorantly, the issue was not leaving the app “open” long enough for everything to transfer to the cloud. I am so thankful nothing happened to the footage and I realized it in time!

View solution in original post


All Replies
GoPro
Posts: 3,053

Re: Picture taken from video to cloud

Hi @bushcraftjoe,

 

How did you take the photo from the clip? Did you use the Grab Photo function in Quik for Desktop application on your computer? Or did you use the Grab Photo function in GoPro App while your HERO7 Black camera was connected to your mobile device?

 

There are couple of ways to upload your media files to your cloud storage: How to Add Media to GoPro Plus

  • Add Media through GoPro.com
  • Add Media through Quik for Desktop
  • Add Media through Auto Upload
  • Add Media through GoPro App

 

Kind Regards,

 

Ann

Hiker
Posts: 28

Re: Picture taken from video to cloud

I was using the grab photo function of the GoPro app on my iPhone. However, the GoPro itself was not on when I did this. Is that what determines if it goes to the cloud or not?
GoPro
Posts: 3,053

Re: Picture taken from video to cloud

@bushcraftjoe, Yes. Do you have the most latest version of GoPro App (v5.2) installed?

 

If the grabbed photo is currently saved in the GoPro App (App tab), and Mobile Upload is enabled on your GoPro App, the photos and videos on the "App" tab will automatically be uploaded to your cloud storage when Wi-Fi is available.

 

If the grabbed photo was saved to your local camera roll, you will have to manually upload the media file through GoPro.com. You can refer to this article for the step-by-step instructions: How to Add Media to GoPro Plus

Hiker
Posts: 28

Re: Picture taken from video to cloud

Thank you so much! Ignorantly, the issue was not leaving the app “open” long enough for everything to transfer to the cloud. I am so thankful nothing happened to the footage and I realized it in time!
Highlighted
GoPro
Posts: 3,053

Re: Picture taken from video to cloud

@bushcraftjoe, awesome to hear that! Feel free to post back if you have any further questions. Stay stoked, and have fun capturing moments using your GoPro!