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Tourist
Posts: 2

Photo's won't transfer from Hero 5 to App

Hello,

 

My photo's won't transfer from camera to phone - I can see them on the camera, but App on phone just says 'no photos found'.

 

Please help!

GoPro
Posts: 5,358

Re: Photo's won't transfer from Hero 5 to App

 

Hi @boldjump75284,

 

May I know what is the SD card brand and model are you using? 

Also have you tried unpairing and pair the camera again to your phone? 

 

That might help. 

Please let us know. 

 

 

Regards,

-Jay 

Tourist
Posts: 2

Re: Photo's won't transfer from Hero 5 to App

It’s a Sandisk SDcard - it was recommended on the GoPro website.

Photos transferred fine before - it’s just stopped working today - videos are fine.

Yes- tried reconnecting - hadn’t helped!
GoPro
Posts: 5,358

Re: Photo's won't transfer from Hero 5 to App

 

Got it @boldjump75284,

 

Please try to uninstall and reinstall the app. 

If issue persist please contact our customer support via phone or chat. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay