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Tourist
Posts: 2

PROBLEMAS CON ANDROID

He tenido que cambiar mi movil a android. Tengo una Gopro Black 7 y los problemas de conectividad con los moviles es permanente

movil 1: Samsung A5 2016. Ha conectado algunas veces pero ya dejo de conectar..

movil 2 Samsung A50 2019 Android 9 . NUNCA CONECTO.

Es de remarcar que la camara es detectada en ambos moviles por la APP pero nunca logro mostrar en directo el video en el A50.

En el A5 2016 si .. pero ocurre con muchisima insistencia, no de forma normal.

He probado hasta resetear la cam de fabrica / instalar el update de firmware 2019 / desinstalar las apps / eliminar las trazas en Bluetooth de los moviles / resetear conexiones y el resultado es el expuesto.

Soluciones?

Forma de testear que la camara este bien?

Desde ya agradezco la ayuda ya que es una herramienta de trabajo y lamentablemente y muy a mi pesar, la gopro no esta respondiendo como deberia.

 

Tourist
Posts: 7

Re: PROBLEMAS CON ANDROID

Tourist
Posts: 14

Re: PROBLEMAS CON ANDROID

Tengo el mismo problema
Tourist
Posts: 14

Re: PROBLEMAS CON ANDROID

Dear all,

I'm your help, hay try to connect my camera to my mobile phone, my mobile phone is a Samsung A50, I read a lot of comment in your forum community about the same problem, one of this comment was about the version of the GoPro app in android, to fix the problem is necesary to install the new version 5.2.3
This is a terrible problem, I cannot share my pictures in my mobile phone, I hope you can help me, I feel so sad I wait for your help, thank

Information about my mobile
Versión de SO:9
Tipo de SO: Android
Modelo de dispositivo:Samsung SM-A505FN
Versión de aplicación:5.2.2
Modelo de cámara/Historial de firmware:[HD7.01.01.70]
GoPro
Posts: 8,889

Re: PROBLEMAS CON ANDROID

Hi @mechita3000

 

Were you able to try manually connecting the camera through the phone's settings?

 

We have received several reports regarding this specific model and we have sent this to the team in charge.

We'll post an update as soon as we get  one.

 

Regards,

Ej

Tourist
Posts: 14

Re: PROBLEMAS CON ANDROID

Dear @aragon1006 I spent more than 5 hours try to connect the camara, i try all the ways, manually was one of the try, please help us, we're many people with the same problem, I wait for your help, thanks
GoPro
Posts: 7,532

Re: PROBLEMAS CON ANDROID

Hello @mechita3000. Please check the reply we posted on your other post. Thanks!