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Sightseer
Posts: 2

PROBLEMA SÉRIO NO QUIK

[ New ]

Do nada, não consigo fazer nenhuma edição... ao tentar escolher uma imagem na galeria, ele fecha e volta para opção "Criar Novo Video" Já reinstalei 4 vezes e segue o mesmo erro... Triste e Chateado demais com esse erro...  Uso o QUIK todos os dias a mais de 2 anos. Recomendo e divulgo para meus amigos e seguidores sempre :  (

 Aguarda ansioso uma resposta de vocês, pode me ligar se quiser.
Att,
Átila PROTETOR
(32) 9 8448 2033
 
 
PROBLEMA - QUIK.jpg

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GoPro
Posts: 19,815

Re: PROBLEMA SÉRIO NO QUIK

[ New ]

Hello peppyboost7447. 


The fix for Quik for mobile app crashing when adding a photo is now available on Google Play Store. Please install the latest version of Quik App (or update to it).  After updating, clear cache on the app (phone) settings (just clear cache and not clear data), and restart your phone. Please let us know if the app works correctly now. 


Thanks, 
Marius

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GoPro
Posts: 14,221

Re: PROBLEMA SÉRIO NO QUIK

[ New ]

Hi @peppyboost7447,

Apologies for any inconvenience this may have caused you. We've found out that it's caused by an update outside of Quik App. We're currently investigating the issue and working on a fix. Your time and patience are very much appreciated.

Kind Regards,
Ann

Sightseer
Posts: 2

Re: PROBLEMA SÉRIO NO QUIK

[ New ]
Muito Obrigado!!! Uso muito o QUIK e este aplicativo é o melhor que existe!!!
Highlighted
GoPro
Posts: 19,815

Re: PROBLEMA SÉRIO NO QUIK

[ New ]

Hello peppyboost7447. 


The fix for Quik for mobile app crashing when adding a photo is now available on Google Play Store. Please install the latest version of Quik App (or update to it).  After updating, clear cache on the app (phone) settings (just clear cache and not clear data), and restart your phone. Please let us know if the app works correctly now. 


Thanks, 
Marius