Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-376418%22%20slang%3D%22es-ES%22%3EANDROID%20APP%20PROBLEM%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376418%22%20slang%3D%22es-ES%22%3E%3CP%3EGood%20morning%2C%20I%20wanted%20to%20report%20a%20defect%20that%20I%20found%20in%20the%20GoPro%20App.%26nbsp%3B%20For%20more%20specific%20details%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETerminal%20-%26gt%3B%20Huawei%20P20%20Pro%20(Android)%3C%2FP%3E%3CP%3ECamera%20-%26gt%3B%20GoPro%20Hero%207%20Black%20Edition%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eone.%20We%20select%20the%20%3CSTRONG%3E%20night%20photo%20mode%20%3C%2FSTRONG%3E%20in%20our%20app%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F6569iC1FBB4235E1FBE99%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22nocturnal.jpg%22%20title%3D%22nocturna.jpg%22%20width%3D%22302%22%20height%3D%22654%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Etwo.%20Then%20we%20will%20%3CSTRONG%3E%20configuration%20%3C%2FSTRONG%3E%20.%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F6571i3F5A2E851326A4B6%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Screenshot_20190821_100358_com.gopro.smarty.jpg%22%20title%3D%22Screenshot_20190821_100358_com.gopro.smarty.jpg%22%20width%3D%22304%22%20height%3D%22222%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E3.%20We%20open%20the%20Megapixels%20section%20and%20observe%20that%20it%20only%20allows%20us%20to%20put%20the%20%3CSTRONG%3E%2012MP%20Wide%20Angle%20%3C%2FSTRONG%3E%20.%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F6572i4ED78340E6C34967%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Screenshot_20190821_100404_com.gopro.smarty.jpg%22%20title%3D%22Screenshot_20190821_100404_com.gopro.smarty.jpg%22%20width%3D%22307%22%20height%3D%221748%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFour.%26nbsp%3B%20HERE%20WE%20FIND%20THE%20SMALL%20DEFAULT!%3C%2FP%3E%3CP%3EFROM%20THE%20GOPRO%20CAMERA%20WE%20HAVE%20THE%20POSSIBILITY%20OF%20PUTTING%2012MP%20LINEAR%20OR%2012MP%20WIDE%20ANGLE.%3C%2FP%3E%3CP%3EBUT%20FROM%20THE%20APP%2C%20WE%20CAN%20ONLY%20SET%20THE%2012MP%20WIDE%20ANGLE%20MODE.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20don't%20know%20if%20I%20posted%20this%20on%20the%20right%20place%3A%20%2F%20I%20hope%20it%20reaches%20whoever%20has%20to%20reach%20hahaha%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-376418%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-376445%22%20slang%3D%22en-US%22%3ERe%3A%20PROBLEMA%20EN%20APP%20ANDROID%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376445%22%20slang%3D%22en-US%22%3E%3CP%3EMay%20I%20know%20whats%20your%20Android%20version%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-376464%22%20slang%3D%22en-US%22%3ERe%3A%20PROBLEMA%20EN%20APP%20ANDROID%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376464%22%20slang%3D%22en-US%22%3ENo%20problem%2C%20my%20version%20is%20Android%209.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-377031%22%20slang%3D%22en-US%22%3ERe%3A%20PROBLEMA%20EN%20APP%20ANDROID%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-377031%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F114136%22%20target%3D%22_blank%22%3E%40blogtengoku%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20have%20tested%20a%20P20%20and%20an%26nbsp%3BS8%20and%20both%20phones%20provided%20two%20options(12MP%26nbsp%3BLinear%20and%2012MP%26nbsp%3BWide).%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20resetting%20the%20camera%20to%20its%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Reset-the-Camera-to-Default-Settings%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Efactory%20settings%3C%2FA%3E%3F%3C%2FP%3E%0A%0A%3CP%3EOnce%20done%2C%20pair%20the%20camera%20again.%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20test%20the%20camera%20with%20another%20mobile%20device.%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3CBR%20%2F%3E%20You%20may%20also%20reach%20out%20to%20our%20Support%20Team%20for%20assistance%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-377042%22%20slang%3D%22en-US%22%3ERe%3A%20PROBLEMA%20EN%20APP%20ANDROID%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-377042%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3CSPAN%3EHello%2C%3CBR%20%2F%3EI%20will%20try%20to%20restore%20factory%20values.%20%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3Ethank%20you%20for%20your%20attention!%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 5

PROBLEMA EN APP ANDROID

Buenos días, queria reportar un defecto que he encontrado en la App de GoPro.  Para más detalles especifico:

 

Terminal    -->   Huawei P20 Pro (Android)

Camara     -->   GoPro Hero 7 Black Edition

 

1. Seleccionamos el modo foto nocturna en nuestra app.

nocturna.jpg

 

 

2. Seguidamente vamos a configuracion.

Screenshot_20190821_100358_com.gopro.smarty.jpg

 

 

3. Abrimos el apartado Megapixels y observamos que unicamente nos permite poner el Gran Angular 12MP.

Screenshot_20190821_100404_com.gopro.smarty.jpg

 

4.  AQUI ENCONTRAMOS EL PEQUEÑO DEFECTO!

DESDE LA CAMARA GOPRO TENEMOS LA POSIBILIDAD DE PONER 12MP LINEAL O 12MP GRAN ANGULAR.

PERO DESDE LA APP, SOLO PODEMOS PONER EL MODO 12MP GRAN ANGULAR.

 

 

No se si he publicado esto en el sitio correcto :/ espero que le llegue a quien tenga que llegarle hahaha

 

Saludos!

Sightseer
Posts: 1

Re: PROBLEMA EN APP ANDROID

May I know whats your Android version? 

Tourist
Posts: 5

Re: PROBLEMA EN APP ANDROID

No problem, my version is Android 9.
GoPro
Posts: 9,584

Re: PROBLEMA EN APP ANDROID

Hello @blogtengoku

 

I have tested a P20 and an S8 and both phones provided two options(12MP Linear and 12MP Wide).

Have you tried resetting the camera to its factory settings?

Once done, pair the camera again.

You may also test the camera with another mobile device.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 5

Re: PROBLEMA EN APP ANDROID

 Hello,
I will try to restore factory values.

 

thank you for your attention!

GoPro
Posts: 9,584

Re: PROBLEMA EN APP ANDROID

Sure @blogtengoku

Let us know how it goes.

 

Thanks!

Ej