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end!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 6

Only Balanced and Manual mode available when trimming - IOs

All my gopro footage on GoPro Plus will only let me trim using balanced or manual mode when trying to make a Quik video.  If I select Action, Travel, People, or Hilight Only it says it "Need Gopro Video" and gives me a button to "try balanced mode".

 

This only recently happened since I made a video about a month ago and was able to trim whichever way I wanted.  

 

I even go back to clips  that I previous was able to trim when making a Quik video and they are now giving me the same new error message.

 

I tried searching for this but couldn't find anyone experiencing the same issue.

GoPro
Posts: 1,241

Re: Only Balanced and Manual mode available when trimming - IOs

[ Edited ]

Hi @funtrainsf,

 

Sorry to hear about the problem trimming your videos via Quik for Mobile.

 

We definitely want to help out. In order to get a better understanding on what could be causing this, I have a few things to check with you:

  • Is this only happening to the contents downloaded from your GoPro Plus storage directly to Quik for Mobile?
  • Are these contents taken using your GoPro camera?
  • When was the last time you were able to trim footage that's downloaded from your GoPro Plus storage?
  • What's the version of the Quik for Mobile installed?
  • Kindly provide your mobile phone's brand and OS version.
  • Please post back a screenshot of the error / prompt that you're getting.

 

I appreciate your time and patience throughout this process.

 

Thanks,

 

Ann

Tourist
Posts: 6

Re: Only Balanced and Manual mode available when trimming - IOs

  • Is this only happening to the contents downloaded from your GoPro Plus storage directly to Quik for Mobile? All of my GoPro footage downloads to GoPro plus.   
  • Are these contents taken using your GoPro camera? Yes. Hero 7. My footage on GoPro plus is ONLY from gopros. 
  • When was the last time you were able to trim footage that's downloaded from your GoPro Plus storage? A video I made on 1/26/19 I was able to trim any way I wanted. 
  • What's the version of the Quik for Mobile installed? 5.0.2
  • Kindly provide your mobile phone's brand and OS version. iPhone 7 and iOS 12.1.4. Also on my iPad Air 2 with iOS 12.1.4. 
  • Please post back a screenshot of the error / prompt that you're getting. Attached. 

Thank you for responding to me. 

 

Ed

E176A866-3E53-489A-B807-956345D0744F.png
GoPro
Posts: 1,241

Re: Only Balanced and Manual mode available when trimming - IOs

Thank you for the details, @funtrainsf. I'll pass this along to the team. We'll keep you posted as soon as we have any information about the next steps.

Tourist
Posts: 6

Re: Only Balanced and Manual mode available when trimming - IOs

I filmed 2 days of footage again this weekend. Same error on the GoPro Plus footage. 

 

For refernce, here is my workflow:

1) film on Gopro 7

2) take out microsd card and insert into imac

3) GoPro Quik for desktop automatically starts and opens

4) I select import media and it does it and automatically deletes the files from the GoPro

5) the media slowly uploads to GoPro plus that I pay for

6) use my iPhone or iPad to open Quik and start a Quik story 

7) then I go to refine some of the clips by using trim and I get the error discussed here where I can only use balanced or manual. None of the other option are allowed and I get the attached limitation. This is very frustrating since I can not select which parts of the clip I want to use for every clip. I used to be blessed to do so. 

 

 

3A24243B-73F1-417E-BEE6-C3B8EAEEF968.png
Tourist
Posts: 6

Re: Only Balanced and Manual mode available when trimming - IOs

Ok. So I figured I can use hilight. I’m good there. Just still find it funny that none of the other modes work when I’m using a GoPro 7. 

Tourist
Posts: 6

Re: Only Balanced and Manual mode available when trimming - IOs

Another data point. When I download a GoPro clip from GoPro plus to my iOS device it appears that Quik recognizes it and will let me trim with all modes (action, people, travel, etc). So it looks like Quik doesn’t recognize my GoPro footage uploaded to GoPro plus as original GoPro footage to enable me to use all the auto edit modes (action, travel, people). 

GoPro
Posts: 354

Re: Only Balanced and Manual mode available when trimming - IOs

@funtrainsf @aenriquez 

 

Sorry about that and thanks for raising this issue.

 

I did extended testing on this topic but couldn't reproduce what you have.
I have Quik iOS 5.0.3 and GoPro App 5.2 with H7B footage.
I film with the HERO7 then connect it go GoPro App 5.2 then the upload to GoPro Plus is done automatically from the app.
Then I can either select media from GoPro App then send them to Quik OR go in Quik App, go to GoPro Plus and select media from there.

For all videos that I select I have all auto-modes available.

I even did the testing where I take the SD card out, plug into my Mac, open Quik Desktop where the media is uploaded from there to GoPro  Plus. I still see the auto-modes with all badges (voices, speed, face, panoramic shot etc...)

 

Are you sure you have the latest version of everything ? Are you sure GPS is enabled on your GoPro? What kind of footage is it?


Can you make a test video: just film yourself (for face detection) a bit of landscape with some panning, some voices for voice detection. Try a 1min+ footage.

Then connect your HERO7 to GoPro App, get the footage, let it upload to GoPro Plus from the app. Open Quik App, choose GoPro Plus and get that media to see how it goes.

 

Let me know, let's see if we can solve this mystery.

 

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