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Sightseer
Posts: 1

One Plus 7 connectivity issues

[ New ]

I have not been able to connect my phone to GoPro since September. The update didn't help, I have logged out and back in several times, and tried a few dozen times but I keep getting the same messages below:

Error2.jpg

 

It does this after saying it's connecting to my GoPro (the camera beeps like it's trying to connect) right before I get the error above:

Error1.jpg

 

Please let me know what to do! On a One Plus 7 most recent Android OS version. Worked flawlessly for weeks, and then just started getting errors one day. Thanks!


Accepted Solutions
GoPro
Posts: 23,316

Re: One Plus 7 connectivity issues

[ New ]

Hi @nicke45

 

Please try manually connecting to the camera's WiFi network.  

Send the app to the background and manually connect to the camera from your phone’s WiFi settings.

You can find the password by putting the camera in pairing mode, then tapping the Info button on the camera.

 

Let us know how it goes.

You may also check Troubleshooting GoPro App Connectivity Issues 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 23,316

Re: One Plus 7 connectivity issues

[ New ]

Hi @nicke45

 

Please try manually connecting to the camera's WiFi network.  

Send the app to the background and manually connect to the camera from your phone’s WiFi settings.

You can find the password by putting the camera in pairing mode, then tapping the Info button on the camera.

 

Let us know how it goes.

You may also check Troubleshooting GoPro App Connectivity Issues 

 

Thanks!

Ej