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Sightseer
Posts: 1
Accepted Solution

Old media won't load

I uploaded media to the app back in August but then I got a new phone. after downloading the app again and logging in, my old media isn't there. Is there anyway I can retrieve it?


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GoPro Community Manager
Posts: 7,042

Re: Old media won't load

@noblerange83746 - It depends on where the content was stored. If you have GoPro PLUS and were uploading the content to your cloud account, when you sign in to your account on your new device, the cloud content should be there. If the content was just saved on your old device and not backed up anywhere else, then if you can still access the content, you may be able to transfer it over to your new device.

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Highlighted
GoPro Community Manager
Posts: 7,042

Re: Old media won't load

@noblerange83746 - It depends on where the content was stored. If you have GoPro PLUS and were uploading the content to your cloud account, when you sign in to your account on your new device, the cloud content should be there. If the content was just saved on your old device and not backed up anywhere else, then if you can still access the content, you may be able to transfer it over to your new device.