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Sightseer
Posts: 1

Nutzung auf Samsung Galaxy S10 - Video verblasst nach Import in App

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Hi zusammen, 

 

ich nutze die Quik App auf meinem Smasung Galaxy S10. 

Nach dem Import verblassen alle Vidoes bei mir und verlieren komplett ihre Farbintensität. 

Hat jemand das gleiche Problem?

Woran liegt das?

 

VG Chris

GoPro
Posts: 25,055

Re: Nutzung auf Samsung Galaxy S10 - Video verblasst nach Import in App

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Hi @nimbleboos65835

 

What version is the app on?

Would you be able to share a sample file?

To isolate the issue further, it will also help if you can test if the same is observed with another phone.

 

Thanks!

Ej

GoPro
Posts: 2,557

Re: Nutzung auf Samsung Galaxy S10 - Video verblasst nach Import in App

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Hi,

That's an interesting feedback. I did see that on iPhone HDR format - colors are a bit more greyish. So I'm wondering if that's the same you are experiencing.
Do you have any particular camera / photo settings on your phone, like HDR setting for example or something similar?
It would be interesting indeed if you could send us some of your media so we can check. A dropbox or drive link for example, if you don't mind sharing that is.
GoPro
Posts: 2,557

Re: Nutzung auf Samsung Galaxy S10 - Video verblasst nach Import in App

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Also - one important question: are you doing a Story (multi-clip edit) or just single clip edit? What kind of edits are you doing?

Thank you