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Tourist
Posts: 4

Notification Bar Icon Problem

KakaoTalk_20200214_141617282.jpg

Hi, I don't use GoPro Plus. But sometimes cloud upload icon appears at noti bar. What's happening?

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GoPro
Posts: 10,100

Re: Notification Bar Icon Problem

Hello @3020709. This is odd. What does the notification actually say? By any chance, do you recall any instance when this usually appears - say when a camera is connected to your mobile device through the GoPro App? Have you not subscribed to GoPro PLUS even for a trial? 

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Tourist
Posts: 4

Re: Notification Bar Icon Problem

I attached another screen shot. Korean ''클라우드 업로드 진행 중.." means ''Cloud uploads processing.'' I have never tried GoPro Plus trial. This icon is also displayed when no camera is connected and when I do not start GoPro app. Why is the icon displayed if nothing happens?
Screenshot_20200217-021644_Translate.jpg
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GoPro
Posts: 12,871

Re: Notification Bar Icon Problem

Thanks for getting back to us @3020709

 

We'll have this shared to the team.

What email address did you use on the GoPro app?

Would you mind testing this with another phone and see if the same happens.

 

Regards,

Ej

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Tourist
Posts: 4

Re: Notification Bar Icon Problem

[ Edited ]

My e-mail address is ***********@*****.com

 

Thanks!

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GoPro
Posts: 10,100

Re: Notification Bar Icon Problem

Thank you for the information you provided, @3020709. We confirm that there is no PLUS subscription associated with your email address. By any chance, do you have a Google Play or iTunes account that could have been used to subscribe to PLUS? 

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Tourist
Posts: 4

Re: Notification Bar Icon Problem

No. I don't have.

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GoPro
Posts: 4,618

Re: Notification Bar Icon Problem

[ Edited ]

@3020709, do you have the same email address associated with the GoPro user account signed in to the GoPro App on your mobile device? Try to sign out of the app and log back in.