Nothing happens after I enter the camera PIN in the app [ New ]

[sunnystoke7673]

Trying to pair my HERO Session to the app. App askes for PIN. I enter PIN camera provides and click "Done." Nothing happens - the PIN entry window remains open, with the cursor blinking as if waiting for more. Any ideas?

[sunnystoke7673 · Accepted solution]

Thanks. I ended up just reinstalling the app, and that made the "Confirm" button appear in the PIN entry window. It was missing previously. so I wasn't able to enter the PIN after typing it.

[jayr3438]

Hi @sunnystoke7673, 

Try to check your bluetooth ID on your phone. 

If you see any GoPro related bluetooth ID, remove them. 

You might see them as (GPXXXXX OR GoProXXXXX)

Reset your camera or Wireless connection of camera. 

Remove the SSID on your phone as well. 

Then start pairing again. 

If you need further assistance please contact GoPro Customer Support. 

They are available via phone or chat: https://gopro.com/help/ContactUs

Regards,

-Jay 

[sunnystoke7673 · Accepted solution]

Thanks. I ended up just reinstalling the app, and that made the "Confirm" button appear in the PIN entry window. It was missing previously. so I wasn't able to enter the PIN after typing it.