Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Sightseer
Posts: 2

Nothing happens after I enter the camera PIN in the app

[ New ]

Trying to pair my HERO Session to the app. App askes for PIN. I enter PIN camera provides and click "Done." Nothing happens - the PIN entry window remains open, with the cursor blinking as if waiting for more. Any ideas?


Accepted Solutions
Sightseer
Posts: 2

Re: Nothing happens after I enter the camera PIN in the app

[ New ]

Thanks. I ended up just reinstalling the app, and that made the "Confirm" button appear in the PIN entry window. It was missing previously. so I wasn't able to enter the PIN after typing it.

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Nothing happens after I enter the camera PIN in the app

[ New ]

 

Hi @sunnystoke7673

 

Try to check your bluetooth ID on your phone. 

If you see any GoPro related bluetooth ID, remove them. 

You might see them as (GPXXXXX OR GoProXXXXX)

Reset your camera or Wireless connection of camera. 

Remove the SSID on your phone as well. 

 

Then start pairing again. 

 

If you need further assistance please contact GoPro Customer Support. 

They are available via phone or chat: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

Sightseer
Posts: 2

Re: Nothing happens after I enter the camera PIN in the app

[ New ]

Thanks. I ended up just reinstalling the app, and that made the "Confirm" button appear in the PIN entry window. It was missing previously. so I wasn't able to enter the PIN after typing it.