Note 9 not rendering videos. [ New ]

[nobleapex08268]

The app freezes at 9, 23, or 73 percent depending on how many times I've restarted my phone or cleared the cache. This happens whether the video is 2 minutes or 8 minutes. My 500 dollar camera is useless until this problem is fixed.

[aragon1006]

Hi @nobleapex08268

What version of the app are you using?

Kindly check if the steps on this thread will work on your phone.

You may also refer to How to Resolve GoPro App Crashing or Freezing Issues

Let us know how it goes.

Thanks!

Ej

[nobleapex08268]

I am using 6.4.1
I will try the tread with steps to correct the issue.

[jayr3438]

Let us know if the problem will be fixed @nobleapex08268

You can also try to lower the resolution just to check. 

[nobleapex08268]

That app appears to be working correctly now that I allow animations on the phone. It still took an hour to render eight minutes of video. I'm slightly okay with that as there were many keyframes.

[aenriquez]

@nobleapex08268, thanks for posting back with an update. The team is aware of this. We appreciate the feedback.