Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Tourist
Posts: 3

Note 9 not rendering videos.

The app freezes at 9, 23, or 73 percent depending on how many times I've restarted my phone or cleared the cache. This happens whether the video is 2 minutes or 8 minutes. My 500 dollar camera is useless until this problem is fixed.
GoPro
Posts: 12,058

Re: Note 9 not rendering videos.

Hi @nobleapex08268

 

What version of the app are you using?

Kindly check if the steps on this thread will work on your phone.

You may also refer to How to Resolve GoPro App Crashing or Freezing Issues

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Note 9 not rendering videos.

I am using 6.4.1
I will try the tread with steps to correct the issue.
GoPro
Posts: 5,358

Re: Note 9 not rendering videos.

Let us know if the problem will be fixed @nobleapex08268

 

You can also try to lower the resolution just to check. 

 

Tourist
Posts: 3

Re: Note 9 not rendering videos.

That app appears to be working correctly now that I allow animations on the phone. It still took an hour to render eight minutes of video. I'm slightly okay with that as there were many keyframes.
GoPro
Posts: 4,147

Re: Note 9 not rendering videos.

@nobleapex08268, thanks for posting back with an update. The team is aware of this. We appreciate the feedback.