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Tourist
Posts: 3
Accepted Solution

Not showing add camera option on Huawei Honor 9

When I try to add my Hero 8 to the GoPro app on my Huawei Honor 9 the area where the plus sign should be is just black, so I am unable to add my new camera. Very frustrating, I was so looking forward to getting to use this great new camera but unfortunately, the app has let me down. Any suggestions?


Accepted Solutions
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GoPro
Posts: 16,142

Re: Not showing add camera option on Huawei Honor 9

[ Edited ]

Hi @daddad0802

 

Thanks for sharing.

This is usually related to the screen size/resolution set on your phone.

Kindly try changing it through the Settings on your phone.

Once done, relaunch the app.

There should be a Connect a GoPro option at the bottom.

 

Regards,

Ej

View solution in original post


All Replies
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GoPro
Posts: 7,558

Re: Not showing add camera option on Huawei Honor 9

@daddad0802, please make sure to have the latest version of the GoPro App installed on your mobile device. Could you also please share with us a screenshot showing the issue?

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Tourist
Posts: 3

Re: Not showing add camera option on Huawei Honor 9

Hi, yes it is the latest version of the app, I have just downloaded it. Please find attached a screenshot.
Screenshot_20200602_173110_com.gopro.smarty.jpg
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GoPro
Posts: 16,142

Re: Not showing add camera option on Huawei Honor 9

[ Edited ]

Hi @daddad0802

 

Thanks for sharing.

This is usually related to the screen size/resolution set on your phone.

Kindly try changing it through the Settings on your phone.

Once done, relaunch the app.

There should be a Connect a GoPro option at the bottom.

 

Regards,

Ej

Highlighted
Tourist
Posts: 3

Re: Not showing add camera option on Huawei Honor 9

Thanks, EJ you are a star. Works perfectly now. 

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GoPro
Posts: 16,142

Re: Not showing add camera option on Huawei Honor 9

Cool! @daddad0802

 

Feel free to post back if something comes up.

 

Enjoy using your GoPro!