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Sightseer
Posts: 1
Accepted Solution

Not able to connect GoPro Hero 7 black to the GoPro app

I purchased the Hero 7 black today & haven't been able to connect it to the app. My phone (Galaxy s9+) bluetooth is on & connected to wifi. But, the app refuses to connect to the camera. It's able to find the camera no problem.


Accepted Solutions
GoPro
Posts: 9,012

Re: Not able to connect GoPro Hero 7 black to the GoPro app

 

Hi @hardywave77770

 

Have you tried resetting the camera's Wi-Fi settings? Preferences > Connections, and then tap Reset Connections

You can also try uninstalling and reinstalling the app.

Please turn your phone off/on before trying to pair to the camera again.

 

Let us know how it goes.

 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 9,012

Re: Not able to connect GoPro Hero 7 black to the GoPro app

 

Hi @hardywave77770

 

Have you tried resetting the camera's Wi-Fi settings? Preferences > Connections, and then tap Reset Connections

You can also try uninstalling and reinstalling the app.

Please turn your phone off/on before trying to pair to the camera again.

 

Let us know how it goes.

 

 

Thanks!

Ej