09-28-2019 04:20 PM
09-28-2019 05:52 PM
@carlosm0444, there's an issue currently circulating between iOS 13 and GoPro cameras. This will be addressed in a future update to the GoPro App. The software update release information is posted at https://gopro.com/help/articles/block/Software-Update-Release-Information . You will receive a notification from the app once an update is rolled out.
As for the Android device, what's the Android version installed?