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Sightseer
Posts: 1
Accepted Solution

No puedo conectar mi gopro a mi Huawei mate 20 lite

Tengo conectado WiFi y Bluetooth del móvil, así como la ubicación. También tengo las confecciones inhalambricas de la cámara activadas y cuando intento conectarlas siempre me da error
Screenshot_20200209_204158_com.gopro.smarty.jpg

Accepted Solutions
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GoPro
Posts: 18,670

Re: No puedo conectar mi gopro a mi Huawei mate 20 lite

Hi @redflare811

 

Please follow the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

 

Let us know how it goes.

 

Thanks!
Ej
 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 18,670

Re: No puedo conectar mi gopro a mi Huawei mate 20 lite

Hi @redflare811

 

Please follow the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

 

Let us know how it goes.

 

Thanks!
Ej