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Sightseer
Posts: 1

No puedo conectar mi Gopro hero session a mi celular

[ New ]
No puedo conectar mi Gopro en la aplicación del teléfono, me manda un mensaje pidiendo la contraseña predeterminada. Pongo la que me indica el manual de usuario pero aún así me marca que no es la contraseña correcta.

Accepted Solutions
GoPro
Posts: 3,343

Re: No puedo conectar mi Gopro hero session a mi celular

[ New ]

Sorry about that @supercreek84011 

Please make sure that:
- Your phone is updated to the latest OS version
- You have the latest version of the GoPro App (v6.2)

After you check everything is up to date:
- Restart your phone
- Delete the camera entry from GoPro App
- Try pairing with the camera again.

If the issue persists:
- Reset Wi-Fi connection by forgetting GoPro first from the list of WiFi networks on your phone settings
- Then deleting it from the list of Bluetooth devices.

Another thing you can do:
Check through your phone setting to see if you have anything getting in the way of your WiFi. VPN, anti virus, anything that affects your WiFi IP address.

Hope it helped!

View solution in original post


All Replies
GoPro
Posts: 3,343

Re: No puedo conectar mi Gopro hero session a mi celular

[ New ]

Sorry about that @supercreek84011 

Please make sure that:
- Your phone is updated to the latest OS version
- You have the latest version of the GoPro App (v6.2)

After you check everything is up to date:
- Restart your phone
- Delete the camera entry from GoPro App
- Try pairing with the camera again.

If the issue persists:
- Reset Wi-Fi connection by forgetting GoPro first from the list of WiFi networks on your phone settings
- Then deleting it from the list of Bluetooth devices.

Another thing you can do:
Check through your phone setting to see if you have anything getting in the way of your WiFi. VPN, anti virus, anything that affects your WiFi IP address.

Hope it helped!