Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Posts: 2

No preview thumbnail on GoPro App



I'm using 'GoPro Session' and 'Quik Key for iPhone'.


When I shoot with the GoPro Session and connect the Quik Key and look through the GoPro App, the thumbnail is starting to appear as a warning icon.


And sometimes when I copy or delete video to iPhone, I get an error.

The funny thing is that when you connect via Wi-Fi and look through the GoPro App, it's very good.

And until a while ago, Quik Key worked well. Is my Quik Key broken?

Posts: 3,924

Re: No preview thumbnail on GoPro App

Hi @taehunh6844,


I am sorry to hear that you are having some trouble getting that content on to your phone. Are you able to download the same files via WiFi? What resolution and frame rate are the files? If you have a screenshot of the issue that would be very helpful as well!




Posts: 2

Re: No preview thumbnail on GoPro App

This is via WiFi mode and I can download to my iPhone.




But, this is via Quik Key.


the app is shuting down while loading.



And I try to delete while loading, but also app is shuting down too.


All files resolution is 1080S(SuperView) / 30fps / Wide.