02-10-2019 10:44 PM
I currently have a GoPro Hero 3 White Edition. I've updated it to the latest software sucessfully but the app still won't allow me to preview any media. Everytime I've restarted the camera, restarted my computer, restarted my mobile phone, logged in and out as well as redownloded the app... still no results. I click on the 9 square box and its either blank or reads the message "Try again, media not found etc"
I've got an iPhone XS Max
02-17-2019 02:32 PM
Hello @swiftboost04315. The GoPro app may not support live preview for HERO2 and HERO3 cameras. However, you should be able to save the content depending on what your device can support. See if the resolution of the videos that you have are supported for preview, copy or share through this article https://gopro.com/help/articles/question_answer/Supported-Resolutions-for-Copy-and-Share-in-the-GoPr... . Feel free to post back for any other questions or concerns.