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Sightseer
Posts: 1

No me conecta la cámara gopro 7 black Hero a aplicación de apple

[ New ]
Buen día, no me deja conectar la cámara gopro7 hero black a la aplicación de gopro para apple, ya hice todos los pasos que dice el
Soporte de eliminar y descargar nuevamente la aplicación, resetear desde la cámara las conexiones, eliminar el wifi y Bluetooth del celular
8C0F0F6D-FA60-4CE8-8B1A-0D9151A07988.png

Accepted Solutions
GoPro
Posts: 24,680

Re: No me conecta la cámara gopro 7 black Hero a aplicación de apple

[ New ]

Hi @vitallift63

 

What error message are you getting when trying to pair the camera?

Check out https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

To help isolate the issue, try pairing the camera to another phone and see if the same happens.

Can you also help us with the following information: Camera version, GoPro App version, phone and OS version.

 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 24,680

Re: No me conecta la cámara gopro 7 black Hero a aplicación de apple

[ New ]

Hi @vitallift63

 

What error message are you getting when trying to pair the camera?

Check out https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

To help isolate the issue, try pairing the camera to another phone and see if the same happens.

Can you also help us with the following information: Camera version, GoPro App version, phone and OS version.

 

 

Thanks!

Ej