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Tourist
Posts: 3

Re: Nightmare app with GoPromax 360 videos for Android users

today GoPro has released a new update. 360 video editing works better but still can't render :(
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Tourist
Posts: 6

Re: Nightmare app with GoPromax 360 videos for Android users

Yes, but the app still with same problem. And you ask Was it yourself worth the expense I made for the camera to get this out in the app?
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Hiker
Posts: 10

Re: Nightmare app with GoPromax 360 videos for Android users

This week I gave up and bought other new smartphone due to uncompatibility with Mediatek Helio G90T processor of the Redmi Note 8 Pro with no clear future that works. The new one is the Xiaomi POCO F2 Pro 8/256Gb (Redmi K30 Pro) and GoPro App works well editing 360 videos to normal 2D.
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GoPro
Posts: 1,202

Re: Nightmare app with GoPromax 360 videos for Android users

@mzawski sorry about that, we have identified a bug in the current 6.15 version that prevents 360 rendering. The Team is working on it and a fix will be soon available.
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Tourist
Posts: 2

Re: Nightmare app with GoPromax 360 videos for Android users

I have bought Redmi Note 8 Pro yesterday.

 

MIUI Global 11.0.3 Stable

Android 10 QP1A.190711.020

GoPro App 6.15 (9141)

 

Very similar issue:

1. Black screen when tryinng editing 360 clip

or

2. Infinite time of moving waiting circles when trying open clip in app

 

On my 2 old Huawei phones working slow, but without issues

Working fine on MI 6, too.

 

 

I am praying for a quick fix

 

Best regards

Mirek

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GoPro
Posts: 1,202

Re: Nightmare app with GoPromax 360 videos for Android users

@mirkry 

Sorry about that, the team has investigated the issue with Redmi Note 8 Pro and sadly it's something happening on Xiaomi's side, so we've open a support ticket on that, hoping to hear back.

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Tourist
Posts: 2

Re: Nightmare app with GoPromax 360 videos for Android users

@haindash 

I've updated GoPro Aps to 6.15.1

No difference

I assume that your Team are still working

 

I have some work to do with my 360 footage and I have to make a plan to complete my work.

So could you give me a hint how long ussually it takes to fix such a bug?

Days, weeks, months?

 

Best regards

Mirek

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GoPro
Posts: 1,202

Re: Nightmare app with GoPromax 360 videos for Android users

Hi @mirkry 

I'm sorry but 6.15.1 won't solve your problem if you're on Redmi Note 8 Pro. We do have an open ticket on this but investigation have shown that this can only be fixed via an OS update from manufacturer, Xiaomi. We haven't got any reply on this from Xiaomi. Sorry :(