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Hiker
Posts: 10

Re: Nightmare app with GoPromax 360 videos for Android users

Hello. Mi smartphone is a Xiaomi Redmi Note 8 Pro 6GbRam, 128Gb. I bought this new one because I could not see the GoPro app in Google play store with my Samsung Galaxy S5. According to the error log, the problem with Note 8 Pro is with the Mediatek CPU, GoPro App is not compatible with these CPU for the moment , even with the update of the last days, and I am a bit tired of waiting for. As I can see, I just have two options. Selling and changing of camera by a Insta 360, or buying other new smartphone again.

Please, can somebody tell me for example if a Xiaomi mi 9T Pro 6gbram 128gb, with snapdragon 855 CPU has some kind of problem with the GoPro App?

Thanks
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GoPro
Posts: 15,278

Re: Nightmare app with GoPromax 360 videos for Android users

Hello Everyone!

 

We have released an update for the GoPro app both on Android and iOS.

Please make sure to restart your phone before pairing it with the camera again.

Let us know how it goes.

 

Thanks!

Ej

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Tourist
Posts: 3

Re: Nightmare app with GoPromax 360 videos for Android users

@aragon1006 i did so. Still the same problem with saving (Redmi Note 8 Pro)
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Hiker
Posts: 10

Re: Nightmare app with GoPromax 360 videos for Android users

Same situation. Now, with this last update I can cut the 360 video and save it in a new one at least, but it continues crashing when I try to edit into a normal 2D video.

What about compatibility with a Xiaomi Mi 9T Pro with Snapdragon 855?

Thank you
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GoPro
Posts: 15,278

Re: Nightmare app with GoPromax 360 videos for Android users

Thank you! @mzawski.@peppyspiri1514

We'll have this shared with the team and update this thread once we have new information.

 

You may also check 360 Media Support in the GoPro App

 

Thanks!

Ej

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Sightseer
Posts: 1

Re: Nightmare app with GoPromax 360 videos for Android users

Just got my Max, updated to the latest firmware, uni stalled and reinstalled the app. 360 is still a black screen. Using the Samsung Note 10, newest Note on the market. Will be very dissapointed if this does not work.
Highlighted
GoPro
Posts: 15,278

Re: Nightmare app with GoPromax 360 videos for Android users

Hi @sunnytree28766

 

Check out 360 Media Support in the GoPro App

You may also reach out to our Support Team through 
https://gopro.com/help/ContactUs for assistance.
 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 6

Re: Nightmare app with GoPromax 360 videos for Android users

: Nightmare app with GoPromax 360 videos for Android users
Opciones
Hello. Mi smartphone is a Xiaomi Redmi Note 8 Pro 6GbRam, 128Gb.

I bought a GoPro Max, but when I use any quality of video 360 doesn't work, export or have a preview.

I saw the app was update a few days but that doesn't work. And still the problem. That's why I didn't bought other camera 360 because I used a GoPro of older model but this max is the first time make me feels bad about the company, because don't make the maintenance for apps of Android users.