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GoPro
Posts: 14,133

Re: Nightmare app with GoPromax 360 videos for Android users

Thanks! @peppyspiri1514

 

We have reported this to the team and will post back once new information is available.

 

Regards,

Ej

 

 

 

 

 

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Tourist
Posts: 2

Re: Nightmare app with GoPromax 360 videos for Android users

[ Edited ]

I have the same problem.
My phone is redmi note 8 pro
If solved it,share with me your solution
f*************@gmail.com

Screenshot_2020-03-21-21-04-35-116_com.gopro.smarty.jpg
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Tourist
Posts: 1

Re: Nightmare app with GoPromax 360 videos for Android users

I am having the same problem... Using a brand new GoPro max and a brand new redmi note 8 pro...
Screenshot_2020-03-22-01-30-50-870_com.gopro.smarty.jpg
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Tourist
Posts: 7

Re: Nightmare app with GoPromax 360 videos for Android users

I keep having the same issue after several months and updates...
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GoPro
Posts: 14,133

Re: Nightmare app with GoPromax 360 videos for Android users

[ Edited ]

Hi @peppyspiri1514

 

MAX is a premium camera with high-resolution video capabilities. This takes a lot of processing power to run on a phone's video player. Even newer phones that might have older chipsets which is very common in Android can struggle with processing 5k video.

 

You may try shooting in 3K/60 and then editing in the app. This is less processing-intensive than the 5k video mode and is more likely to work with your phone. 

 

These are the hardware recommendations we have for Android users on the app using 360 cameras. Chipsets on phone:

  • Kirin 980 or newer
  • Qualcomm Snapdragon 845 or newer
  • Exynos 9810 or newer

For reference: https://community.gopro.com/t5/en/360-Media-Support-in-the-GoPro-App/ta-p/408043

Please continue checking our website for updates. GoPro App: Release Notes

 

Thanks!

Ej

Highlighted
Tourist
Posts: 7

Re: Nightmare app with GoPromax 360 videos for Android users

I've tried with 3k/60 video and I can this time reproduce it and edit, but not to save it, getting an error
Screenshot_2020-05-23-12-42-47-707_com.gopro.smarty.jpg
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Sightseer
Posts: 1

Re: Nightmare app with GoPromax 360 videos for Android users

I have the same problem with saveing (3k/60)
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GoPro
Posts: 14,133

Re: Nightmare app with GoPromax 360 videos for Android users

Hi @peppyspiri1514 @mzawski

 

What phones are you using?

Were you able to check the link shared above?

 

Thanks!

Ej