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Tourist
Posts: 4

New Capture App for iOS

Hello all,

 

i wonder, if this app was ever tested before release. I was happy with the old version. Now there are some major bugs included - so the app is useless for me. Maybe it works with other cams, but not with the Hero 4 Session.

 

- the Protune exposure compensation control is still useless. There are only 3 values selectable. (-2.0, +1.0, +2.0)

- the selected video resolution in the app does not always correspond to the recorded video resolution on camera. (1080p selected, the camera recorded 960x540)

- the photo resolution shows up 12 MP in the app. The Hero 4 Session is only capable of 8 MP???

 

Please fix it.

 

 

 

 

IMG_2448.PNG
GoPro
Posts: 1,753

Re: New Capture App for iOS

Hi @cooldusk00242

 

I'm very sorry to hear about the trouble with the Capture App. I was trying my HERO Session out with the App on an iPhone 6 and I see what you are saying with the 12MP photo option, though I am able to choose all 9 exposure compensation values: -2, -1.5, -1, -0.5, 0, 0.5, 1, 1.5, and 2. 

 

As for the resolution being downgraded, where are you seeing the recording as 960p? Did you view it on your computer and see that? 

Tourist
Posts: 4

Re: New Capture App for iOS

Hi,

 

the exposure compensation control does not work on my iPhone 5s and it also does not work on my iPad 4. Both devices are on iOS Release 10.0.2. I´ve mentioned the resolution downgrade with the older Capture version, released before October 7th. I have not used the new release after seeing these obvious bugs, so i installed an alternate app from the AppStore. Here is a screen record of my iPhone 5s --> https://www.dropbox.com/s/khhalsn03q40p9m/Capture.mp4?dl=0

It´s not working as expected. Maybe it depends on screen language....?

GoPro
Posts: 1,753

Re: New Capture App for iOS

Hi @cooldusk00242,

 

From the video you shared it looks like the Capture App made by GoPro. It's an alternate app you said, though? If that's the case, I'd highly recommend updating your iOS on the device to the latest version and then making sure Capture and the camera are fully up to date as well. If the App was obtained elsewhere, I'd suggest deleting it and downloading the official version from the App store. 

GoPro
Posts: 1,753

Re: New Capture App for iOS

Hi again @cooldusk00242

 

I just tested this after turning my iPhone to German and I am actually seeing the same issue on the EV Comp. as you were. I'll notify our team so that they are aware. 

GoPro
Posts: 1,753

Re: New Capture App for iOS

Hi again @cooldusk00242

 

A quick update here. I just updated the Capture App to the latest version in the App Store and it appears the issue with the EV Comp values has been resolved as well as the photo resolution shown in the App. 

 

I just tested the resolution out also and it accurately reflects 1080p which I chose with the App and filmed through the App. 

 

 

Tourist
Posts: 13

Re: New Capture App for iOS

@mattb exposure problem is still not resolved or we do not have the latest build in the German App Store. Can you copy that?
GoPro
Posts: 1,753

Re: New Capture App for iOS

Hi @larsk

 

I think it should be the same App. Are you certain there's no update? Also is your camera fully updated?