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Sightseer
Posts: 2

My gopro hero8 black connects to my ipad, but not to my iphone. Iphone is an iphone X. Ios 13.3.1. I

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I'Ve tried to duplicate all settings between the two but i cant get the phone to work. Anyone have a suggestion please?


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GoPro
Posts: 11,828

Re: My gopro hero8 black connects to my ipad, but not to my iphone. Iphone is an iphone X. Ios 13...

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@loyalwave73501, resetting the Wi-Fi settings can help. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. Skip this part if there's no camera added in the app yet.
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here

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All Replies
GoPro
Posts: 11,828

Re: My gopro hero8 black connects to my ipad, but not to my iphone. Iphone is an iphone X. Ios 13...

[ New ]

@loyalwave73501, resetting the Wi-Fi settings can help. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. Skip this part if there's no camera added in the app yet.
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here
Sightseer
Posts: 2

Re: My gopro hero8 black connects to my ipad, but not to my iphone. Iphone is an iphone X. Ios 13...

[ New ]

Your suggested reset worked! Easy. Thanks so much.