Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Tourist
Posts: 2

My gopro app isn't connecting hero 7 silver

My hero 7 silver isn't connecting with my gopro app and I don't know if it's the app or cam? Iv tried a few things of the help page but no joy. Any ideas?
Highlighted
GoPro
Posts: 6,097

Re: My gopro app isn't connecting hero 7 silver

 

Hi @braveridge53272,

 

May I know what is the brand and model of your phone? 

 

Can you try to reset the Wi-Fi connection of the camera or remove all bluetooth device connected on your phone and pair again. 

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 2

Re: My gopro app isn't connecting hero 7 silver

Hi graytree76514

My phone is a samsung s7 edge. I tried that its finding my cam but then not connecting? You think it could be the wi fi?

Cheers gary
Highlighted
GoPro
Posts: 17,313

Re: My gopro app isn't connecting hero 7 silver

 

Hi @braveridge53272

 

What is the error on the app when connecting to the camera?

 

Have you tried resetting the connection? Reset Wi-Fi Name and Password

Then pair the camera again.

 

Let us know how it goes.

 

 

Thanks!
Ej