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Sightseer
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Accepted Solution

My gopro 7 silver not working

It is starting but the screen is blurry
Dont know the exact issue

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GoPro
Posts: 7,435

Re: My gopro 7 silver not working

@sharpalp03308, ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display. 
 

If this isn't the case and the rear LCD touch screen display on your GoPro camera appears blank/black, you can try to perform a manual update. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.

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All Replies
Highlighted
GoPro
Posts: 7,435

Re: My gopro 7 silver not working

@sharpalp03308, ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display. 
 

If this isn't the case and the rear LCD touch screen display on your GoPro camera appears blank/black, you can try to perform a manual update. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.