2 weeks ago
@sharpalp03308, ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display.
If this isn't the case and the rear LCD touch screen display on your GoPro camera appears blank/black, you can try to perform a manual update. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.