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Tourist
Posts: 3

My go pro 9 wont update

[ New ]

Cannot update my hero 9. I connect it to my phone through the app and it says update needed. then it just spins in a circle saying trying to reconnect camera?


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GoPro
Posts: 31,985

Re: My go pro 9 wont update

[ New ]

Hi @mauithc

 

Please proceed with a manual update.

See https://gopro.com/en/us/update/hero9-black

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

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All Replies
GoPro
Posts: 31,985

Re: My go pro 9 wont update

[ New ]

Hi @mauithc

 

Please proceed with a manual update.

See https://gopro.com/en/us/update/hero9-black

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej