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Tourist
Posts: 2

My android app crashes when trying to connect to my hero 7 silver

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Everyone i want to connect to download or preview some stuff it just crashes and i cant connect to my GoPro Hero 7 silver, and i cant download nothing to my phone plz fix it...!!!
GoPro
Posts: 30,862

Re: My android app crashes when trying to connect to my hero 7 silver

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Hi @lithecrest8731

 

What version is the app on?

What phone are you using?

Try manually connecting to the camera's Wi-Fi network from your phone’s Wi-Fi settings. You can find the password by putting the camera in pairing mode 

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: My android app crashes when trying to connect to my hero 7 silver

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App version : v10.3(11359) ;

Phone : Huawei P30 Pro

 

I already do that trick for a while, but thats the thing even doing that there are some glitches from times to times.

If im with my phone almost toching the camera some times it says that there's no connection with the camera, and then i just re-connect directly to the camera's wifi and depends really by the app to connect to my camera. When i diceded to go on the settings of the camera and restore the connection variables, it start working but only for a while, so i figure it must be some sort of problem with the app itself...

GoPro
Posts: 30,862

Re: My android app crashes when trying to connect to my hero 7 silver

[ New ]

Thanks for getting back to us. @lithecrest8731

To help isolate this, would you be able to test if the same happens with another phone?

 

Regards,

Ej