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Tourist
Posts: 2
Accepted Solution

My Go Pro Hero 5 black keeps on disconnecting to the App when i try to download the pictures. Help!

I already tried the forget device and reconnect and re-pairing, it keeps on disconnecting.


Accepted Solutions
GoPro Community Manager
Posts: 5,858

Re: My Go Pro Hero 5 black keeps on disconnecting to the App when i try to download the pictures....

It won't affect connectivity, but limited storage space could cause issues when trying to transfer content. Our team at https://gopro.com/help/ContactUs can help troubleshoot this with you.

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All Replies
GoPro Community Manager
Posts: 5,858

Re: My Go Pro Hero 5 black keeps on disconnecting to the App when i try to download the pictures....

@stoutpike18650 - Do you have enough storage on the phone? Our team at https://gopro.com/help/ContactUs can help with some troubleshooting.

 

Jeff

Tourist
Posts: 2

Re: My Go Pro Hero 5 black keeps on disconnecting to the App when i try to download the pictures....

Yes please help. the available space is 4gb. Will that affect the Go Pro App connectivity?

GoPro Community Manager
Posts: 5,858

Re: My Go Pro Hero 5 black keeps on disconnecting to the App when i try to download the pictures....

It won't affect connectivity, but limited storage space could cause issues when trying to transfer content. Our team at https://gopro.com/help/ContactUs can help troubleshoot this with you.