Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-289518%22%20slang%3D%22en-US%22%3EMusic%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-289518%22%20slang%3D%22en-US%22%3EI%20am%20unable%20to%20download%20music%20on%20the%20quik%20app%20for%20use%20offline%2C%20i%20am%20using%20a%20galaxy%20s7%20edge%20and%20have%20enough%20storage.%20Even%20when%20I%20try%20to%20download%20a%20song%20that%20is%20not%20currently%20in%20the%20library%20it%20gives%20and%20error%20message%20-%20(An%20error%20happened%20during%20download.%20Try%20again%20later.)%20I%20have%20uninstalled%20and%20re%20installed%20with%20no%20luck%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-289518%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291443%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291443%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88660%22%20target%3D%22_blank%22%3E%40kieran939%3C%2FA%3E.%20See%20if%20you%20get%20a%20pop-up%20notification%20bout%20enabling%20Offline%20Music%20Library.%20Make%20sure%20this%20is%20toggled%20to%20on.%20Then%20try%20downloading%20music%20for%20offline%20use%20again.%20Let%20us%20know%20how%20it%20works%20out.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291528%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291528%22%20slang%3D%22en-US%22%3EThere%20is%20no%20pop%20up%2C%20I%20select%20the%20toggle%20button%20to%20download%20offline%2C%20it%20goes%20blue%20then%20I%20go%20back%20to%20editor%20and%20nothing%20is%20downloading%2C%20I%20go%20back%20to%20the%20music%20and%20this%20is%20grey%20again%2C%20even%20if%20I%20do%20not%20go%20back%20to%20the%20edit%20nothing%20happens.%20And%20as%20commeted%20before%20if%20i%20select%20a%20song%20that%20is%20not%20downloaded%20and%20press%20the%20tick%20button%20if%20just%20pops%20an%20error%20to%20say%20error%20please%20try%20again%20later.%20I%20have%20about%204%20gb%20free%20space%20aswell%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291589%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291589%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88660%22%20target%3D%22_blank%22%3E%40kieran939%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20have%20just%20tested%20two%20Android%20phones%20and%20I%20was%20able%20to%20download%20music%20on%20both.%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20this%20steps%20works%3A%3C%2FP%3E%0A%0A%3CP%3EMake%20sure%20that%20you%20are%20connected%20to%20the%20internet%20first.%3C%2FP%3E%0A%0A%3CP%3EDo%20a%20test%20project.%3C%2FP%3E%0A%0A%3CP%3ETap%20on%20the%20Music%20icon.%3C%2FP%3E%0A%0A%3CP%3ETap%20on%26nbsp%3B%26gt%3B%20then%20tap%20on%20Music%20Library.%3C%2FP%3E%0A%0A%3CP%3ESelect%20your%20preferred%20music.%3C%2FP%3E%0A%0A%3CP%3ETap%20on%20the%20check%20button%20to%20confirm.%3C%2FP%3E%0A%0A%3CP%3EWait%20for%20the%20download%20to%20complete.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EOnce%20done%2C%20put%20your%20phone%20on%20offline%20mode%20then%20do%20a%20test%20project.%3C%2FP%3E%0A%0A%3CP%3EYou%20should%20be%20able%20to%20locate%26nbsp%3Bthe%20music%20on%20your%20music%20library.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291614%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291614%22%20slang%3D%22en-US%22%3ENo%20this%20did%20not%20work%2C%20you%20pretty%20much%20just%20explained%20how%20to%20select%20music%2C%20and%20I%20already%20told%20you%20this%20did%20not%20work.%20Only%20about%2070%25%20of%20the%20music%20downloads%2C%20the%20offline%20tab%20just%20keeps%20going%20back%20to%20grey%2C%20I%20also%20tried%20this%20on%20my%20phone%20and%20a%20galaxy%20A5%20phone%20on%20different%20wifi%20also%20and%20they%20both%20did%20not%20download%20all%20the%20music%20in%20the%20library%2C%20and%20both%20gave%20the%20same%20error%20when%20trying%20to%20individually%20add%20a%20song%20to%20the%20video%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292239%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292239%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88660%22%20target%3D%22_blank%22%3E%40kieran939%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20contact%20our%20Support%20Team%20to%20have%20this%20checked%20further.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292267%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292267%22%20slang%3D%22en-US%22%3EI%20have%20already%20contacted%20you%20about%20this.%20You%20spent%20about%2030%20minutes%20asking%20for%20all%20my%20details%20and%20then%20asked%20if%20I%20had%20gopro%20plus.%20I%20do%20not%2C%20so%20you%20said%20you%20could%20not%20help%20me.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-293150%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-293150%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20SAME%20problem%20with%20my%20iphone%20and%20support%20is%20USELESS.%20I%20can%20play%20the%20preselected%20song%20and%20video%20just%20fine%2C%20the%20second%20i%20change%20the%20song%20it%20then%20errors%20out%20my%20video.%20SUPPORT%20IS%20TOTALLY%20USELESS.%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3EI%20can't%20ever%20get%20past%2094%25%20download%20on%20the%20offline%20music%20library%20that%20QUIK%20provides.%20Useless%20support%20team....%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294145%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294145%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20doesn't%20address%20the%20issues%20with%20saving%20songs%20when%20offlne.%20When%20I%20attempt%2C%20it'll%20hit%20a%20tangle%20with%20one%20melody%20a%20choose%20it%20didn't%20download%20the%20other%20anyway%20numerous%20tunes%20it%20said%20it%20did.%20That%20there%20are%20such%20huge%20numbers%20of%20things%20in%20this%20rundown%20of%20issues%20essentially%20discloses%20to%20me%20Music%20wasn't%20prepared%20for%20the%20prime%20time.%20This%20three%20month%20trial%20is%20basically%20a%20three%20months%20beta%20to%20the%20extent%20I'm%20concerned.%20It%20is%20simply%20non-functional%20for%20me%20too.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-301163%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-301163%22%20slang%3D%22en-US%22%3EI%20am%20having%20the%20same%20issue.%20When%20I%20go%20into%20music%20library%20I%20can't%20play%20all%20of%20the%20songs.%20Can't%20download%20all%20of%20them%20either.%20I'm%20on%20a%20Google%20Pixel%202.%20I%20think%20GoPro%20had%20this%20same%20issue%20last%20year%20and%20they%20said%20it%20was%20a%20server%20issue.%20Please%20fix!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-302935%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-302935%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20no%20clue%20where%20to%20begin.%20I%20as%20of%20late%20had%20my%20GoPro%20Hero%203%20stopped%20downloading%20music%20too%20and%20I%20have%20had%20a%20go%20at%20all%20that%20I%20know%20to%20do%20to%20fix%20it%20yet%20it%20would%20not%20download%20right.%20Allowed%20this%20GoPro%20is%20more%20than%206%20years%20and%20I%20taped%20tons%20and%20tons%20and%20tons%20with%20it.%20It%20was%20my%20principle%20camera%20for%20everything%20so%20I%20took%20it%20all%20over%20the%20place.%20I%20would%20not%20like%20to%20get%20another%20GoPro%20in%20light%20of%20the%20fact%20that%20I%20was%20worried%20about%20the%20possibility%20that%20that%20it%20probably%20won't%20work%20or%20come%20up%20short%20at%20an%20uncommon%20minute%20that%20I%20would%20never%20again%20observe.%20I%20have%20purchased%20a%20GP%20Hero%207%20Black%20and%20I%20can%20truly%20not%20say%20enough.%3C%2FP%3E%3CP%3E%3CFONT%20color%3D%22%23333333%22%3E%3CA%20href%3D%22https%3A%2F%2Fwritemyessaytoday.net%2F%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Emake%20my%20essay%3C%2FA%3E%3C%2FFONT%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307491%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307491%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Everyone%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe'd%20like%20to%20get%20more%20information%20about%20the%20issue%20so%20we%20can%20help%20better.%20Does%20the%20error%20happen%20only%20with%20particular%20music%20under%20a%20specific%20category%3F%20Does%20it%20matter%20whether%20you%20are%20connected%20to%20Wi-Fi%20or%204G%20(data)%3F%20Try%20saving%20your%20drafts%2C%20close%20and%20kill%20the%20app%20and%20try%20again.%20Let%20us%20know%20how%20it%20works%20out.%20A%20screenshot%20of%20the%20error%20message%20that%20you%20are%20getting%20will%20be%20greatly%20helpful.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307510%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307510%22%20slang%3D%22en-US%22%3ENope%20under%20any%20category%2C%20just%20ones%20thst%20have%20not%20auto%20downloadrd%20and%20no%20it%20does%20not%20matter%20if%20its%20wifi%20or%204g%20I%20get%20the%20same%20error.%20I%20cannot%20add%20images%20of%20a%20screen%20shot%20on%20this%20page%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307532%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307532%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20quick%20response%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88660%22%20target%3D%22_blank%22%3E%40kieran939%3C%2FA%3E.%20If%20you%20are%20replying%20on%20a%20desktop%2C%20there%20is%20a%20picture%20icon%20on%20the%20top%20bar%20of%20the%20reply%20window.You%20can%20click%20on%20it%20and%20add%20the%20screenshot.%26nbsp%3BIf%20you%20are%20on%20mobile%2C%20there%20is%20an%20%22Attachments%22%20portion%20on%20the%20lower%20left%20corner%20of%20the%20reply%20window%20which%20will%20allow%20you%20to%20choose%20file.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307585%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307585%22%20slang%3D%22en-US%22%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5782i96DDE0BCAD281507%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Screenshot_20190217-151107_Quik.jpg%22%20title%3D%22Screenshot_20190217-151107_Quik.jpg%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292048%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292048%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20doesn't%20address%20the%20issues%20with%20saving%20songs%20when%20offlne.%20When%20I%20attempt%2C%20it'll%20hit%20a%20tangle%20with%20one%20melody%20a%20choose%20it%20didn't%20download%20the%20other%20anyway%20numerous%20tunes%20it%20said%20it%20did.%20That%20there%20are%20such%20huge%20numbers%20of%20things%20in%20this%20rundown%20of%20issues%20essentially%20discloses%20to%20me%20Music%20wasn't%20prepared%20for%20the%20prime%20time.%20This%20three%20month%20trial%20is%20basically%20a%20three%20months%20beta%20to%20the%20extent%20I'm%20concerned.%20It%20is%20simply%20non-functional%20for%20me%20too.%3CBR%20%2F%3E%3CBR%20%2F%3ECharles%20N.%20Glowacki%3CBR%20%2F%3E%3CFONT%20color%3D%22%23333333%22%3E%3CA%20href%3D%22https%3A%2F%2Fwritemyessaytoday.net%2F%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Emake%20my%20essay%3C%2FA%3E%3C%2FFONT%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307861%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307861%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88660%22%20target%3D%22_blank%22%3E%40kieran939%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89454%22%20target%3D%22_blank%22%3E%40epicgorge53314%3C%2FA%3E%26nbsp%3B%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F91057%22%20target%3D%22_blank%22%3E%40samh04337%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89750%22%20target%3D%22_blank%22%3E%40robbier74757%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESorry%20about%20that%20it's%20a%20very%20strange%20problem.%20It%20seems%20that%20some%20users%20like%20you%20have%20issues%2C%20other%20don't%20at%20all.%20I've%20tested%20on%20both%20Pixel%20and%20iPhone%20and%20the%20musics%20were%20correclty%20downloaded%20-%20wifi%2F4G%20-%20no%20error.%20I%20had%20our%20testers%20try%20this%20as%20well%20and%20it%20worked%20fine%20also.%20Someone%20in%20customer%20support%20had%20an%20error%20on%20one%20song%20but%20not%20on%20the%20other%20on%20one%20device%20not%20on%20the%20other...%20It's%20a%20big%20mystery.%3C%2FP%3E%3CP%3EI%20can%20suggest%20to%20go%20to%20the%20Settings%20and%20clear%20all%20downloaded%20songs%20and%20try%20again%20in%20Wifi%20%2F%204G.%3C%2FP%3E%3CP%3ESorry%20about%20that%2C%20been%20trying%20to%20isolate%20the%20issue%20but%20it's%20not%20an%20easy%20one.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307869%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307869%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20tried%20this%20multiple%20times%2C%20on%20multiple%20different%20Wifi%20connections%20as%20well%20as%20on%204G%20LTE%20and%20on%203G.%20To%20get%20the%20same%20issue.%20Hoping%20you%20guys%20an%20pin%20point%20the%20problem.%20This%20has%20been%20quite%20a%20long%20time%20with%20no%20resolution.%20Thanks.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307870%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307870%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307871%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307871%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308245%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308245%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89750%22%20target%3D%22_blank%22%3E%40robbier74757%3C%2FA%3E%26nbsp%3BI%20hear%20you.%20I'm%20having%20problem%20with%20a%20particular%20song%20and%20don't%20have%20problem%20with%20the%20song%20you%20picked%20for%20example.%20Seems%20it's%20changing%20randomly%20which%20doesn't%20help%20us%20finding%20the%20problem.%20I've%20let%20the%20team%20know.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308919%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20not%20downloading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308919%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20News!!!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88660%22%20target%3D%22_blank%22%3E%40kieran939%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89750%22%20target%3D%22_blank%22%3E%40robbier74757%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89454%22%20target%3D%22_blank%22%3E%40epicgorge53314%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F91057%22%20target%3D%22_blank%22%3E%40samh04337%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20managed%20to%20find%20out%20what%20was%20happening%2C%20it%20was%20an%20issue%20with%20some%20servers.%20Things%20should%20be%20back%20to%20normal%20now%20%3A)%3C%2FP%3E%3CP%3EThanks%20for%20your%20patience%20%3A)%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 358

Re: Music not downloading

@kieran939 @epicgorge53314  @samh04337 @robbier74757 

Hi,

 

Sorry about that it's a very strange problem. It seems that some users like you have issues, other don't at all. I've tested on both Pixel and iPhone and the musics were correclty downloaded - wifi/4G - no error. I had our testers try this as well and it worked fine also. Someone in customer support had an error on one song but not on the other on one device not on the other... It's a big mystery.

I can suggest to go to the Settings and clear all downloaded songs and try again in Wifi / 4G.

Sorry about that, been trying to isolate the issue but it's not an easy one.

Sightseer
Posts: 5

Re: Music not downloading

I've tried this multiple times, on multiple different Wifi connections as well as on 4G LTE and on 3G. To get the same issue. Hoping you guys an pin point the problem. This has been quite a long time with no resolution. Thanks. 

Sightseer
Posts: 5

Re: Music not downloading

 
51088792_2006626662975395_4159379847094730752_n.jpg
Sightseer
Posts: 5

Re: Music not downloading

 
50996705_346988432698160_4345419323343372288_n.jpg
GoPro
Posts: 358

Re: Music not downloading

@robbier74757 I hear you. I'm having problem with a particular song and don't have problem with the song you picked for example. Seems it's changing randomly which doesn't help us finding the problem. I've let the team know.

GoPro
Posts: 358

Re: Music not downloading

Good News!!! @kieran939 @robbier74757 @epicgorge53314 @samh04337 @mariustanya 

We managed to find out what was happening, it was an issue with some servers. Things should be back to normal now :)

Thanks for your patience :)